Lead Ko-Kwel Gifts Customer Services Representative

Let's Be Friends!

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION (the primary purpose of this position):

To greet and provide guest services on behalf of Ko-Kwel Gifts. Assist in merchandising, training and inventory counting.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Greet and provide service to guests that include answering questions and directing guests to various areas of the casino hotel.
• Provide promotional information in regard to daily casino hotel activities and events.
• Act as ticket agent for upcoming events to include selling tickets, answering questions and data entry.
• Operate Agylisis system for sales.
• Opening, stocking, and closing duties dependent on shift.
• Check in freight and ticket merchandise.
• Maintain a balanced bank on shift.
• Inventory items as needed.
• Other duties as assigned.
• Take a lead role in training and development of new CSRs.
• Participate in weekly inventory counts
• Primarily responsible for tracking, refilling and balancing cigarette machine on casino floor.
• Assist store manager in product selection and placement.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.
• Six months retail experience with cashiering duties required.
• Basic mathematical aptitude.
• Ability to read, write and comprehend instructions.
• Data entry, computer skills, and phone experience a plus.
• Ability to operate POS register.
• Friendly and approachable demeanor with a high aptitude toward guest interactions.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.