Lead Fraud Specialist

The Lead Fraud Specialist assists the Fraud Operations team manage Netspend's Partner relationships by reviewing referrals, responding to correspondence, managing work queues, and attending Partner meetings.

The position will also work with Ouro's Customer Service group to resolve escalated account issues with Fraud blocked accounts. In addition, the role reviews accounts from reports and analyzes fraud trends to provide recommendations for fraud mitigation.

Minimum Qualifications

• High School Diploma or Equivalent

• Minimum 5 Years Relevant Exp

Preferred Qualifications

• 5 years in Financial Services Risk prevention

• 1+ years in a leadership role

Desired Skills and Capabilities

• Strong Communication Skills- Be able to communicate professionally and effectively verbally, through email, or chat to different levels of coworker and to people outside of Netspend.

• Analytical- Ability to analyze data. Attention to detail to notice fraud trends, suspicious behavior, or unusual patterns for Netspend customers.

• Strong decision making skills- Be able to follow written procedures, but also be able to make decisions to resolve an escalated issue. Have the confidence to say "No" to requests when the risk is too high.

• Work under pressure- Be able to handle a high volume of work queue referrals and be able to switch to other types of referrals as needed throughout the day.

• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

• Supervision - Ability to work-from-home without direct supervision. Local team members will work in the Austin office once a month.

• Intermediate Excel or Google Sheets skills

• Previous Netspend knowledge is a plus.

What Part Will You Play

As the subject matter expert work escalated referrals and complex reports. Watch the various work queues to make sure they are within service level. Assist the offshore fraud group resolve any access or system issues. Analyze account transaction data to discern potential fraudulent transactions, minimize losses, recommend and implement additional alerts to improve or increase the effectiveness of fraud detection. Refer suspicious activity to the Netspend Compliance AML department. Maintain positive relationships with Netspend Partners and Netspend Customer service. Work with the groups within Risk to prevent loss for Netspend.