Address
Form of workJob Duties
Provide direct Face-to-Face world class end user support experience with an Client on quality resolutions
Help improve end users productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
Provide operating system and application support to diagnose and resolve unique, non-recurring problems
Reimage systems as required
Identifies potential escalations and proactively alerts management as needed.
Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Complete installation and testing of computers and peripherals within established standards and guidelines
Provide basic support for mobile devices and printers
Provide primary support to executive users
Provide equipment move services
Ensures configuration and inventory management database entries are complete and accurate
Provides time / resource estimates for assigned tasks including time tracking activities
Local travel as needed
Perform other duties as assigned
Requirements
Mac OSX expertise strongly preferred!!
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Client servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid drivers license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (BClient, SNOW, RequestCenter etc.)
Experience working with executives
Experience with iOS
Certifications: Hardware such as A+ or equivalent, Microsoft ClientSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
