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Form of workPosition Summary
Under the supervision of the Security & Fraud Officer, the Fraud Operation Analyst primary responsibility is to mitigate and eliminate financial loss to customers and the bank across all delivery channels including but not limited to Debit Cards, Checks, Wire Transfers, ACH and New Account Opening. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. Additionally, the Fraud Analyst works with the BSA team to prepare reports and conduct reviews.
Principal Duties and Responsibilities
- Assist customers and bank staff with fraud mitigation and recovery of fraudulent transactions.
- Investigate fraud or other issues related to all transaction disputes.
- Review System reports for possible fraud.
- Review large dollar items.
- Conduct time-sensitive investigations relating to POS debit and ATM card disputes in accordance with regulatory timeframes and bank policy and procedures.
- Investigate forgery and theft within customer’s accounts and transactions.
- Create and submit appropriate internal and external reporting of suspicious/Fraudulent activity.
- Contact branches or internal units via phone and/or email to validate transaction and/or account activity.
- Conduct timely investigations of suspect fraudulent activity to ensure minimal loss/inconvenience to TRB and its customers.
- Review high risk transactions for potentially fraudulent activity by reviewing and evaluating alerts generated by our fraud detections systems. Ensure fraud alerts are documented and closed in a timely manner.
- Research transactions and gather necessary documentation to develop a case file to maintain for internal use.
- Assist in customer and staff education.
- Identify system improvements to prevent fraudulent activities.
- Identify fraud control weaknesses existing within procedures, policies, and processes.
- Advises management on fraud-related incidents and emerging trends and makes recommendations for process improvement.
- Provide guidance on actions related to accounts and relationships to business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
- Prepare written investigative summaries for Management.
- Collaborate with personnel from other departments when conducting investigations, as appropriate.
- Identify fraud trends and effectively collaborate with extended departments within the bank including deposit operations, wire department, and branch operations.
Other Responsibilities
- Support and promote the Bank vision, mission and core values, organizational structure, and policies and procedures.
- Must have excellent analysis, observation and decision making skills.
- Individual should be able to work under high-pressure situations and a stressful atmosphere and remain composed.
- Perform other job duties as assigned.
Qualifications, Education and Experience Requirements
- Previous experience in risk management/fraud experience in a credit union or bank operations environment.
- Working knowledge of research methodology of fraud and financial crime activities specifically fraud detection, prevention, and authentication strategies and techniques.
- Ability to handle a variety of tasks simultaneously and prioritize accordingly based on risk exposure.
- Knowledge of Verafin and Fiserv banking software a plus.
- Customer service orientated with strong problem solving and analytical abilities.
- Knowledge of banking laws and regulations.
- Excellent organization and time management skills, with the ability to multi-task and meet deadlines.
- Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members.
- Bilingual skills (Spanish) preferred
- Must be able to be physically present in the Bank to perform job duties.
- Texas Regional Bank is an Equal Opportunity Employer.
