Fraud & Card Services Specialist

Role:

The primary role of this position is to be the key partner to our members financial journey and to help further the

Credit Union's commitment to strengthening our communities and expand our current membership. To achieve

this mission, the position must deliver high-quality service to both internal and external members. This position

performs a variety of duties requiring a thorough knowledge of, but not limited to credit, debit and ATM card

operations, accounting procedures, methods, practices and company policies and guidelines.

Essential Functions & Responsibilities:

E 30% Daily process plastic card disputes in card processor systems. Including but not limited to work

daily workbaskets to ensure items are processed timely, issuing/removing of provisional credit,

and balance reconciliation daily. Provide VP of Accounting write -off list for review. Analyze

fraud trends and propose fraud rules to aide in decreasing fraud losses to the organization.

E 15% Performs other related duties as necessary (including but not limited to, cross-training on timesensitive

accounting duties, member contact may be necessary at times)

E 10% Daily posting and balancing of daily debit card and ATM settlement entries, research variances.

E 10% Monitor, track, and process plastic card-related fraud bond claims. Including, but not limited to,

submitting notice of loss, providing proof of loss, and regularly checking the status of claims.

E 10% Update and balance daily/weekly/month-end reconciliations.

E 5% Daily posting and balancing of credit card settlement entries, research variances.

N 5% Daily monitor compromised lists/CAM alerts for possible recommendation of card reissuance.

N 5% Daily (if applicable) process ACH credit card payment reversals and fee posting.

N 5% Very incoming and outgoing wires as needed.

N 5% Weekly (if applicable) process credit card fraud dispute charge-offs on processor system.

Performance Measurements:

1. To practice, promote, and support the Vision, Mission, and Core Values of the CU and to ensure they are

carried out by each employee.

2. Process plastic card disputes in accordance with Regulation E/ VISA/ MasterCard, timely and accurately.

3. Prepare reports as needed: daily, weekly, monthly, quarterly and/or annually, timely and accurately.

4. Work synapsys queue daily to ensure timely processing of provisional credit.

Cy-Fair Federal Credit Union

Structured Compensation - Job Description

Fraud & Card Services Specialist

Knowledge and Skills:

Experience Two to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for

the purpose of first-level conflict resolution, building relationships, and soliciting

cooperation. Discussions involve a higher degree of confidentiality and discretion,

requiring diplomacy and tact in communication. Employees should find every opportunity

to writing good into the life stories of those around us.

Other Skills Must have excellent written and verbal communication skills, attention to detail and

outstanding time management skills.

Physical

Requirements

While performing the duties of the job, the employee is regularly required to stand, sit,

walk, stoop, kneel, talk and hear.

Vision requirements include: close vision and the ability to focus. Nature of the position

requires physical mobility and the ability to lift a maximum of 30 pounds.

Work Environment Full-time employees are required to complete (16) hours of volunteerism and (8) hours for

Part-time employees. All volunteer time has to be approved prior to event. In addition,

needs to benefit or have an impact in Harris County.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.