Address
Form of workThe main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the - HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.
Job Duties
Can independently troubleshoot and repair complex issues
Can program more than one system
Perform system back-ups and install appropriate updates and patches
Run one-off problems, scenarios, and integrations based on the needs of the customer
Program EBI's
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations
Proper use of safety personal protection equipment
Security and other clearances as required by customer
Basic Qualifications
2 years of experience
Certifications required for system specific work
Ability to work independently 75% of the time
High School Diploma or equivalent
Ability to travel throughout the service area, with occasional overnight stays
Valid Driver's License and driving record acceptable to Honeywell
Preferred Qualifications
5 years of experience
Technical Training
Join a company that is built on a foundation of inclusion and diversity with the highest levels of integrity and ethics in everything we do.
- Category: Customer Experience
- Location: 115 Tabor Road, Morris Plains, NJ 07950 USA
- Nonexempt
