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Form of workThe eligible list created from this posting will be used for future Lead Child Support Investigator vacancies within the next six (6) months. COMMITMENT TO EQUITY & INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply.
DEFINITION
This is an advanced level leadership position in the Division of Dane County Child Support. Under general supervision, this position will assist the Management Team to ensure compliance with performance standards, ensure staff is aware of changes in state and federal program requirements regarding Child Support and monitor those standards. The Lead Investigator will assist in training new and existing staff on state and federal changes and KIDS process relating to establish paternity; establish and enforce Child Support orders; locate absent parents, and their income and assets; and perform other assignments as necessary.
EXAMPLES OF DUTIES
Research, develop and monitor internal processes to assist Child Support staff in their day-to-day work; act as a leader in the absence of managers in all aspects; develop, and assist in training new and experienced workers; monitors the work of other workers; maintain a small caseload to maintain program knowledge; utilizes clearly defined county, state and federal polices and procedures; provide ongoing updates and suggestions to management relating to agency improvements, and staff development; keep current on all federal regulations and state requirements for Child Support programs; performs case management activities required for documenting decisions and inputting information into the KIDS computer system; provides technical assistance to other workers; responds to questions from the public and other third parties; represents the agency on committees and workgroups; may perform quality control functions related to federal performance measures; sees customers, answers phone messages, and processes paperwork, assist in preparing management reports; requires independent judgment, initiative and discretion; and to do related work as required.
Education, Training and Experience:
Must have at least five (5) years of work experience in Child Support processes and laws. Must be knowledgeable in the Wisconsin Child Support computer system (KIDS), and other systems including, but not limited to, CARES (CWW), CCAP, Summit, and Microsoft Office products.Special Requirements:
A valid Wisconsin driver's license and access to personal transportation may be required for some positions. Minimal overnight travel may be required.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
- Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.).
- Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment.
Physical and Environmental Work Requirements:
Ability to see and hear within normal ranges. Ability to sit for long periods of time.
Must have the ability to collect and analyze information and interpreting complex guidelines and regulations. Must be familiar with the civil legal process in a court system or law office, or an equivalent combination of training and experience. This program requires leadership skills, a high level of professionalism, ability to maintain confidentiality with staff and case participants, and the ability to work in a team atmosphere. Ability to work independently and to exercise judgment; ability to determine priorities; ability to take initiative to resolve issues; ability to gather facts and report them accurately; ability to analyze facts and assist in the interpretation of pertinent regulations; ability to work cooperatively and effectively with agency staff, other organizations' staff, the community and local officials; ability to handle routine details with accuracy; ability to maintain confidentiality, resourcefulness, and objectivity; ability to train, direct and monitor the work of others.
Employment Type: Full time (1.0FTE)
