Child Support Assistant - Child Support Services

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Child Support Assistant

(Department of Child Support)

Hourly Rate $16.37 - $24.55

The Department of Child Support Services employees are dedicated to the goal of ensuring that all children are supported by both parents whenever possible. The Department manages over 125,000 IV-D cases for Milwaukee County.

Job Summary: Under general direction of the Child Support supervisor, the Child Support Assistant performs varied customer service tasks in an organizational unit. Responds to and streamlines worklist items to appropriate departments. Interprets data and information received from participants via the worklist and identifies services needed by participants. Mails out information packets, motion packets, and income withholdings related to the participant or external source's concern. Frequent in person interviews. Make contact with participants or other facets via phone or email to address general concerns and give general information or gather information.

Essential Duties and Responsibilities:

• Address Child Support policies, procedures and cases specific issues with participants who either call or visit the office for assistance. Review and provide limited financial information found in the KIDS System. Contact participants or other facets via phone or email to address general concerns and give general information or gather information.
• Utilize and analyze multiple computer databases to review cases, obtain data and respond to inquiries related to Child Support.
• Update's information including addresses, employers, and recording case information discussed and received during in person interviews. Adding notes on actions taken on case.
• Generate letters to verify address and employer information, send out packets that correlate with services that participant's request. Draft income withholdings.
• Determine the corresponding unit to address the participant's concerns, interstate, paternity, intake, order establishment, or financial in lieu of an office visit or a work list item.
• Perform any and all other duties as may be assigned.

Minimum Qualifications:

• High school diploma or G.E.D. equivalent
• Current Wisconsin resident
• At least 6 months of Clerical or Child Support Experience
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.

• This position also requires a high level of accuracy and comprehension.

Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer, including the ability to query and retrieve information and produce word processing documents. Plan and work independently conducting interviews with participants and working in a faced paced, high stress environment. The ability to work efficiently in a high volume fast paced environment with multi-cultural populations of varying education and social economics, projecting a positive and concerned image to the public. Being sensitive to participants and learning the Child Support regulations, policies, procedures, statutes and requirements in order to work effectively and harmoniously with clients, attorneys, families, court officials, community-based agencies, law enforcement, and other governmental agencies, and the public with the capacity to maintain strict confidentiality.

Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, Lifting/Carrying 05 lbs., Pushing/Pulling 05 lbs.

Non-Physical Demands: Analysis/Reasoning, Communication/Interpretation, Math/Mental Computation, Reading, Sustained Mental Activity (i.e., auditing, problem solving, and writing/composing reports, etc.).

Environmental Demands: Generally diversified and moderately difficult work in a structured work environment, relatively routine in nature.  Involving a choice of action within limits of standard policy and procedures.  High volume direct Public Contact with distressed individuals and exposure to demands and pressures from persons other than direct supervisor. 

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PG NR14 - KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.