Landlord Engagement Coordinator

TITLE:Landlord Engagement Coordinator

Pay Type:Salary

FLSA:Exempt

COMPENSATION:$55,000 - $60,000

REPORTS TO:Director of Housing Initiatives

ORGANIZATION SUMMARY

Housing Forward, formally known as Metro Dallas Homeless Alliance (MDHA) is a backbone organization that leads the development of an effective homeless rehousing system. In partnership with 90+ public, private, and nonprofit institutions, we make the experience of homelessness in Dallas and Collin Counties rare, brief, and non-recurring. Housing Forward's team members uphold the Organizational values of Teamwork, Equity, Servant Leadership, and Flexibility.

Housing Forward believes that effective solutions to homelessness are created with communities historically impacted by the systems we are attempting to transform. We strongly encourage applications from people who are representative of the culturally and ethnically diverse communities we work with. This includes people who have lived experience of homelessness.

POSITION SUMMARY:

Housing Forward is seeking a Landlord Engagement Coordinator to join us in ending homelessness in Dallas and Collin Counties. This role will support the system-wide Landlord Engagement strategy by overseeing Padmission, a centralized property management system. This includes supporting the Landlord Engagement team, case managers, and property managers with rehousing efforts, as well as assisting the Housing Initiatives team on implementation of housing initiatives.

ESSENTIAL RESPONSIBILITIES AND RESPONISBLITIES:
Under the supervision of the Director of Housing Initiatives, the Landlord Engagement Coordinator will:

• Oversee the day-to-day operations and management of Padmission online property management system.
• Ensure applications are sent to the landlord/property management team in a timely manner.
• Ensure all appropriate personnel have access to Padmission.
• Ensure documents are up to date (W9, Applications, Bulk Certificates, Rental Criteria, etc.).
• Provide training, feedback, and support to all users relating to Padmission.

• Unit and Property Database Management including, but not limited to:

• Maintains and operates Padmission and streamlines stakeholder communication.
• Update Landlord/Property Manager information.
• Ensuring all units are entered into the database in a timely manner.
• Coordinate between the Landlord Engagement Team and Flex Fund.

• Request move-in dates from the case managers on a weekly basis.
• Provide support and technical assistance to property managers and landlords.
• Support other housing intervention initiatives with data entry and reporting.
• Contribute to being a point of contact for landlords to support the team in maintaining relationships with property owners.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS

• Microsoft Office Proficient
• Access to Reliable Transportation
• Exhibits professional and positive conduct when interacting with board members, volunteers, community leaders and the general public, as well as internal staff.

• Displays strong organizational skills and ability to prioritize multiple tasks and assignments, including responding to urgent requests as needed.
• Demonstrates high attention to detail.
• Ability to work in a fast-paced environment.
• Outstanding flexibility: must be able to work under stress and reflect at all times, a positive can-do attitude and the best image of the organization.
• Acts in a self-directed manner with little or no supervision.

• Excellent standards of customer service and professional communication
• Able to work at an appropriate pace, while maintaining accuracy.

REQUIREMENTS:

• 3 years of relevant work experience.

• Must have reliable transportation, valid state issued driver's license and car insurance. Travel throughout Dallas and Collin Counties is required, as needed.
• Limited requirements, must be able to maintain files and lift objects that weigh up to 25 lbs.

WORK SCHEDULE:

• Housing Forward considers normal hours of operation Monday - Friday from 8:00am-5:00pm. Some night and weekend meetings might be required to meet the need of partner agencies or to represent Housing Forward at community meetings.

• Employees are able to work both remotely or in the office. Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.

COMPENSATION

• The salary for this position is $55,000 - $60,000.
• Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.
• This position is eligible for employer-provided benefits including:

• Employer matched 401k retirement
• Medical/Dental/Vision insurance options available with employer assistance
• Employee Assistance Program
• Employer paid short- and long-term disability insurance
• Basic life insurance

• Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.

STATEMENT ON DIVERSITY

Employees of Housing Forward are expected to treat all persons with dignity and respect without regard to race, creed, color, sex, religion, disability, mental illness and/ or addictions (diagnosed or not), age, national origin, familial status, source of income, criminal background, sexual orientation, transgender, gender identity or gender expression.

For additional questions about the position, please contact Luis Acuna-Pilgrim, Director of Housing Initiatives at luis.acuna@housingforwardntx.org.