Community And Member Engagement Coordinator

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and community engagement. The incumbent is responsible for customer service, Community and Member Engagement and relations.

ESSENTIAL FUNCTIONS:

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

2. Conduct interviews and/or tours responsive to the needs of prospective members, promotes memberships.

3. Builds relationships with members; helps members connect with one another and the YMCA.

4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

5. Applies all YMCA policies dealing with member services.

6. Acts as the lead customer service staff member; community engagement, promotes Y programs to members.

7. Assist Health & Wellness staff with special events, programs, and Youth Fitness Orientations. Work scheduled hours in program area (H&W)

8. Implementation of Superior Health programs and new Mobile App (Welld)

9. Capture targets such as teens, seniors, corporation, and families with Member acquisition and retention –, 30-60-90 days after initiation to determine/addresses needs/concerns)

10. Liaison for internal/external member needs/concerns

11. Coordinate branch specific events and incentives to build retention and increase member experience

12. Create awareness in the community

13. Assists with grants and annual campaign

14. Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.

15. Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid. Paid by the YMCA

2. Excellent interpersonal and problem solving skills.

3. Ability to relate effectively to diverse groups of people from all social and economic
segments of the community

4. Previous customer service, sales or related experience.

5. Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

· The employee frequently is required to sit and reach, and must be able to move around the work environment.

· The employee must occasionally lift and/or move up to 10 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

· The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: In person