Kennel Lead

Position Overview:

We believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, and quality assurance. Animal experience is required. We are busiest on the weekends and holiday time frames so you must be available for many of these. You must be able to successfully complete tasks in a timely fashion in a fun, fast paced environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.

A Day in the Life: As the Kennel Lead, you are part of a larger team who is focused on the daily pet care of our guests. You’ll report to the RM and GM and work a variety of shifts to handle everything from walking dogs, feeding and administering medicines, cleaning their rooms, playing with dogs + cats and loving them as if they were your own. You’ll document what you are seeing and be ready to share with your manager and the pet parent.

Kennel Lead Requirements:

  Must coach and train team members

  Must be able to handle dogs of all sizes, as well as cats & exotics

  Must enjoy working with both people and pets

  Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames

  Must be able to follow directions and comply with processes and procedures

  Must be able to perform physically demanding tasks and stand for long periods of time

  Knowledge of dogs in a group setting preferred but not required

  Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping

  Cheerful, friendly, positive team-oriented attitude

  Strong attention to detail, especially where documentation is concerned

  Reliable, punctual, and dependable

  Ability to take direction well and apply it independently

  Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound

Daily Responsibilities:

Confirm that each guest is treated with respect and dignity

 Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis..

 Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.

 Supervise activities of multiple dogs together as needed

 Monitor guest’s health by daily charting of eating and elimination habits.

 Follow all standards of safety with regards to handling guests, particularly aggressive guests, and special needs guests

 Immediately alert manager on duty when a guest is ill or concerning behavior is observed.

 Verify the facility meets or exceeds our expectations with regards to cleanliness and safety. Clean and sanitize all pet enclosures, exercise yards, and common areas. Mix and use disinfectants and other chemicals safely as instructed by the supervisor.

 Manage kennel supply inventory

 Alert manager of any safety or operational issues in a timely manner

 Consult and willingness to assist with all other facility (including daycare, grooming & training) departments

 Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.

 Other duties as assigned.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer

committed to diversity in the workplace. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

sexual orientation, age, national origin, disability, protected veteran status,

gender identity or any other factor protected by applicable federal, state or

local laws.

The Barking Dog is proud to offer the very finest in boarding accommodations for our guests. We have individual, spacious, indoor-outdoor runs which are completely climate controlled to maximize the comfort during their stay with us. We are proud and excited to offer facilities and programs unmatched anywhere in the country. Our team of dedicated pet care professionals take pride in providing the very best care to all our guests.