Front Desk Lead/ Receptionist/ Kennel Attendant

Spring Creek Kennel & Cattery is a family owned dog and cat boarding facility in Spring Valley, CA. We are seeking a full-time Front Desk Lead/receptionist who is knowledgeable about pets, customer service oriented, enthusiastic and hard-working.

Roles & Responsibilities:

• Personally perform all tasks of Kennel Attendant proficiently as needed. This includes but is not limited to the following: Hourly Cleaning, Dishes, Wysiwashing, Mopping, Vacuuming, Laundry, Feeding, Medicating, Deep Cleaning Tasks etc.
• Work as the team leader to ensure a high quality of animal welfare is maintained
• Exhibit honesty, discretion and sound judgment
• Promote positive work morale by maintaining a positive outlook
• Display a genuine liking for people and pets with a desire to make the customer experience pleasant and welcoming
• Maintain composure and friendly demeanor while dealing with stressful situations
• Give professional and friendly tours to clients
• Answer phone with professionalism
• Provide excellent customer service with a smile
• Check in pets for boarding, ensuring all paperwork is complete and information is up to date in computer, run cards are accurate and flea checks are done
• Check out pets with details of their stay including any pertinent information
• Process Payments
• Schedule Reservations and Call Veterinarians for Vaccinations
• Provide Grooming Services when necessary (Flea Baths, Nail Trim, etc.)
• Administer Medications and be confident pilling pets if needed
• Ensure all pets are fed, medicated, watered, exercised and in good health

The following Training, Skills, Knowledge and/or Experience are required for this job title:

• Must be able to swim. There is a pool on-site at one of our locations
• Must have experience with dogs and cats of all breeds and ages
• Must genuinely enjoy taking care of animals and putting their well-being first.
• Demonstrate proficiency with desktop applications (Atlantis, Outlook, Word etc.)
• Strong problem solver that excels in a fast-paced environment
• Goal Oriented
• Strong oral and written communication skills
• Strong team player with the ability to work independently without direct supervision
• Possess high energy, enthusiasm and maintain a persistent mind-set
• Strong interpersonal skills and extremely customer-service oriented
• Adaptable with a strong ability to prioritize and keep a calm demeanor
• Able to properly handle, exercise and control large or difficult pets
• Flexible Availability. MUST be Able to work any shift and must be available weekends and holidays.
• Must have a reliable vehicle and direct phone contact
• Must be able to lift at least 50lbs

Must be able to work closely with animal dander/hair. Our facility is drug and alcohol free and all employees are subject to testing.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Application Question(s):

• Do you know how to swim? We have a pool on-site, all employees are required to know how to swim. It is 10ft deep.
• I am looking for candidates that want to work with people and are customer service oriented. Are you looking for a Front Desk position? Are you comfortable answering the phone and interacting with clients?
• What is your reliable form of transportation?
• Why did you apply for this position?
• When are you available to start?
• Do you want full-time or part-time? What is your availability?

Experience:

• Customer service: 5 years (Preferred)

Work Location: Multiple locations