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Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met.
The Staff Services Analyst (SSA), coordinates a variety of activities for the Codes and Standards, Operations Unit such as cashiering incoming funds for business customers, administering public Requestor Accounts, providing consultation services to the public, management and staff on complex aspects of change of ownership such as transfer, private sales, default notice and change of situs address.
Desirables
- Extensive knowledge and experience using the Microsoft 365 (MS Office) suite of
- programs, including Outlook, Word, Excel and Teams.
- Experience providing excellent customer service to internal and external customers, verbally and in writing.
- Strong interpersonal skills and ability to interact with a wide range of people.
- Ability to handle detailed and diversified work.
- Ability to interpret and apply laws, regulations, and policies.
- Experience working in banking, accounts receivable or other accounting environments.
- Experience working with, inputting data into and troubleshooting database software.
- Ability to work independently, complete tasks on time and meet responsibilities with minimal daily supervision.
- Excellent written and verbal communication skills.
- Experience developing written documents or reports
- Experience communicating with internal/external stakeholder
Essential Functions
Process and respond by telephone call, letters, emails or in-person to Requestor Accounts and registration renewal collections. Perform a wide range of analytical assignments related C&Sactivities by analyzing statutes, regulations, and policies. Responsible for performing a wide range of duties and analytical tasks required for accurate and timely processing of cashiering issues including reviewing exception reports due to cashiering errors within the Automated Processing Services Section (APSS). Collaborate with management to find resolutions for registration and titling related cashiering issues including cashiering errors, multifaceted refunds, duplicate payments, dishonored checks and misapplied payments. Responsible for expediting time-sensitive payments for both business customers and Requestor Accounts. Responsible for reconciling credit card deposit summary and transaction detailed reports. Identify and utilize data to address issues or areas of improvement and provide recommendations to management on process improvements to better serve customers. Assist Associate Governmental Program Analyst to research and gather applicable documents related to Public Records Act (PRA) inquiries and submittal to LAD.
Create, compile, and maintain various reports pertaining to program efficiency, customer service and production goals. Identify and analyze deficiencies and opportunities for improvement of APSS operations. Gather and analyze data related to daily operations to identify indicators and provide information about R&T revenue; provide input for strategic and business planning recommendations for improving collection process. Identify barriers to ensure that program goals are met, follows SAM guidelines and best practices are identified. Generate reports from the information gathered and make recommendations to management on process improvements. Implement changes based on data collection and create solutions to resolve identified problems. Extract data from various metrics to generate specific reports requested.
Assist the Division Codes and Standards Triage Team (CASTT) to ensure the design, development and testing of new applications and enhancements to the Codes and Standards Automated Systems 2.0 (CASAS 2.0) and the Codes and Standards Online Services system (C&S OS) meet the division’s requests. Plan and organize work processes for performing quality control of APSS deposit functions. Research rules, laws, regulations, historical files, DMV regulations, and compliance standards to respond to R&T inquiries from the public, other governmental agencies, and stakeholders. Respond to questions and relay information in writing and verbally in a clear and concise manner.
Act as R&T’s liaison with the Department’s Accounting Office by examining various compound cashiering issues such as missing payments, refunds and transfer, and non-sufficient fund fees, advising R&T management on resolutions to the problematic issues by thoroughly researching financial responsibility applications in CASAS and C&S OS. Evaluate and conduct R&T training need assessments to provide feedback and support to the R&T Training Coordinator based on continuous informational requests from stakeholders, PRA requests, and other governmental agencies. Assist with developing training materials, evaluations and general training procedures based on internal and external stakeholder needs. Provide assistance drafting new and modify existing policies and procedures in compliance with new legislation and distribute within C&S.
Other job-related duties as assigned.
Job Type: Full-time
Pay: $3,640.00 - $5,916.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Sacramento, CA 95833
