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Form of workJob Description
Call Center Customer Service Associate Position for a major International Airline Company
- Temp-to-Hire (Direct-Hire Conversion: May 6th 2024)
- Great benefits once Directly-Hired (Medical, Dental, Vision, and Life Insurance, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
- Temp: $17.00 / hour; Once converted to Direct-Hire: $22.80 / hour
- Must be flexible to work any shift
- 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 6:00am – 5:00pm
- Japanese English bilingual ability is a must
Requirements of the Japanese Bilingual Call Center Customer Service Associate:
- Bilingual language ability in Japanese/English is required
- Airline, travel, and related industry experience preferred
- Customer service experience, Call Center experience is a plus
- Exceptional communication and Customer Service skills
- Proficient in MS Office, and ability to learn new computer software
- Ability to work independently in a fast-paced environment, while effectively managing multiple tasksGood phone manner and problem solver
- Detail-oriented, organized, and strong with numbers
Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
- Offers the highest level of Customer Service over the phone
- Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
- Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
- Use the in-house system to make new flight reservations or to modify existing reservations
- Accurately obtain documents and confirm customer’s personal information for the books
- Proactively explore and anticipate customers' future needs
- General administrative duties: preparing reports, filing, etc. as needed
- Other related duties and administrative duties
Employment Type: Temp-to-Hire (Direct-Hire Conversion: May 6th, 2024)
Location: Torrance, CA
Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday from 6:00am – 5:00pm
For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.
