Customer Service / Call Center Representative I

Join our team as a Full Time Customer Service / Call Center Representative I at Christian Community Credit Union in San Dimas, CA, and immerse yourself in a fulfilling role where you can truly make a difference in the lives of our members. As the first point of contact, you'll have the opportunity to showcase your exceptional Customer Service skills and problem-solving abilities to provide top-notch assistance to our valued members. This position offers competitive compensation ranging from $20 to $22 per hour, based on experience, reflecting our commitment to rewarding excellence and dedication.

If you're passionate about serving others with humility and integrity, apply today to be a part of our dynamic and customer-centric team. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Events, and Community Outreach Opportunities.

LET US INTRODUCE OURSELVES
Christian Community Credit Union (CCCU) is a faith-based, purpose-driven financial co-operative whose mission is to serve Christ followers to live and give more abundantly. For over 66 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand Ministry. We serve members in 89 countries through online & digital banking solutions with a dedicated and professional staff. CCCU has over $800 million in asset size and is ranked in the top 10% of all credit unions in the United States.

WHAT WOULD YOU DO AS A MEMBER SERVICE REPRESENTATIVE I (MCC)
As a Full Time Customer Service / Call Center Representative I at Christian Community Credit Union in San Dimas, CA, you will have the exciting opportunity to proactively educate our members on our comprehensive range of products and services. Harnessing your product knowledge and excellent communication skills, you will engage in meaningful dialogue to highlight the benefits of different account types, aiding members in selecting the most suitable option for their unique needs. By delivering exceptional member experiences through various channels such as phone, email, chat, and SMS, you will consistently exceed expectations. Your role will involve assisting members with both monetary and non-monetary transactions, inquiries, and problem-solving, ensuring that their interactions with our Credit Union are seamless and positive.

WHAT YOU NEED TO BE SUCCESSFUL
To excel as a Full Time Customer Service / Call Center Representative I at Christian Community Credit Union in San Dimas, CA, you must possess essential skills such as strong cross-selling capabilities gained from a minimum of one year of Customer Service experience within a bank or credit union setting. Proficiency in word processing (Word) and spreadsheets (Excel), would be advantageous. Your adaptability to work efficiently in a fast-paced environment, coupled with exceptional organizational skills and attention to detail, will be crucial in handling multiple tasks and member inquiries. Demonstrating good math aptitude, along with excellent verbal and written communication skills, will enable you to provide top-tier service. Moreover, your ability to handle various interruptions while maintaining high productivity and accuracy, along with completing necessary training and certification for the role, are essential for success in this dynamic position.
Knowledge and skills required for the position are:

• High school diploma or equivalent
• Minimum one year of experience working in a Customer Service position for a bank/credit union
• Cross-selling experience required
• Good organizational skills and attention to detail
• Ability to work on computers; ability to work with supervision and follow instructions
• Good telephone techniques
• Excellent verbal and written communication skills
• Good math aptitude
• Typing at 35 wpm

MAKE YOUR MOVE So, what do you think? If you can meet these requirements, work in-branch for 60-90 days & work locally remote after training, and perform this job as described above, we would be happy to have you as part of our team!