Inbound Call Center Customer Service Rep

Auto Parts Prime, Inc. is the nation's leading internet retailer in the automotive industry. We are No. 1 trusted source on the web for OE automotive parts and accessories by offering stellar Customer Service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concerns on products and orders, and we are ready to explore more in the market. Check us out at http://www.autopartsprime.net/join-us.html

We are seeking a full-time, highly engaged Customer Service Representative in our South El Monte office. We are a Call Center office providing superb customer support, and quality experiences to our customers.

As a customer Service Representative, you will provide exceptional Customer Service while maintaining a high level of productivity in a fast-paced environment. This representative should be team-oriented and have an understanding of professionalism with attention to detail. They will need to be able to identify and assess the customer needs to achieve Customer Service satisfaction while meeting the company's department quota.

Responsibilities and Duties

• Provide customer support experience as a Customer Service Representative
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answering inbound phone calls (Approximately 400 – 475 a week minimum)
• Answering Live chats (Approximately 220 - 240 a week minimum)
• Answering emails (Approximately 150- 200 a week minimum)
• Timely responses to customer inquiries and order messages
• Work with required departments as needed to support customer needs
• Ability to multi-task, prioritize, and manage time effectively
• Maintaining company standards and policies
• Other duties as assigned

Key Skills

• No automotive or parts knowledge is necessary but is a plus
• Excellent communication skills, Spanish is a plus
• Strong listening skills, and must be able to work independently while managing time effectively.
• Energetic communicator, enthusiastic confident attitude, and goal-oriented
• Computer proficient
• Dependable, and punctual
• Strong work ethic
• Multitasking Skills

Experience

• 1 year of Call Center Customer Service related experience
• 1 year of data entry
• 1 year of Live chat experience
• Experience with high call volume
• Reading comprehension
• Minimum type 35 wpm

Benefits

• Medical Insurance (Fully Paid HMO)
• Dental/Vision Insurance
• Paid Holidays
• Paid Time Off/Sick Time
• CalSavers Retirement Plan
• Competitive Pay (DOE)
• Performance Base Bonus
• Opportunity to grow your career in a fast-paced, enjoyable, and office casual environment.

Schedule:

Full-time:

Monday – Friday 8am-5pm (Office hours during in-office training)

**Flexible work arrangements after in office training is completed

(This role may qualify for work from home after training is complete and employee is able to handle all situations without close follow up)

About Us

Looking for a career opportunity and want to join a company that is rapidly growing? Do you have the ability to meet the needs of a company with outstanding Customer Service experience? Look no more! Join our professional, communicative, and outgoing team at Auto Parts Prime. As our company continues to grow, we have adapted to new work arrangements. **We offer the ability to work from home once in-office training and workload requirements have been met. Due to business growth you may need to return to the office for a short period of time for new training, equipment, department meetings, etc.**

Auto Parts Prime is an established business operating for over a decade and is the leading online auto parts and accessories supplier in the United States. We offer a fun, supportive culture where employees bring out the best in each other.

To learn more, visit: https://www.autopartsprime.com/

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• live chat: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• South El Monte, CA 91733: Relocate before starting work (Required)

Work Location: In person