Call Center Customer Service Representative

Overview:
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional Customer Service and handling inbound and outbound calls. If you have excellent communication skills, enjoy assisting customers, and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests
- Provide accurate information about products or services
- Upsell products or services to customers when appropriate
- Perform data entry to update customer records and maintain accurate information
- Analyze customer needs and recommend appropriate solutions
- Follow Call Center scripts and guidelines to ensure consistent service delivery
- Meet or exceed individual and team performance goals
- Maintain a high level of phone etiquette and professionalism at all times

Skills:
- Fluent in English (proficiency in Spanish is a plus)
- Excellent verbal and written communication skills
- Strong phone presence and active listening skills
- Ability to multitask and navigate through multiple computer systems simultaneously
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide effective solutions
- Previous experience in sales or upselling is preferred but not required
- Ability to work in a fast-paced environment while maintaining composure

Starting Pay is $3500 Per Month

Job Type: Full-time

Pay: $3,500.00 per month

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Torrance, CA 90503: Relocate before starting work (Required)

Work Location: In person