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Form of workJob Description
Work with Data Ticket, Inc. Customer Service!
Role: Customer Call Center Representative -
Job Type: Full Time: Day hours from Monday to Friday.
Location: Irvine, CA 92614
Start date: Immediate/Actively Hiring
Citation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are committed to the long-term profitability of every project we undertake. Our decisions are guided by economics without compromising our integrity. With proper planning and research, we seek to minimize risks by maintaining a selective, conservative and knowledgeable approach to growth and development. We encourage the flow of communication and exchange of ideas on all levels. We recognize the importance of each individual and his or her role in the success of the entire company. Through our commitment to success, we expect our business, our people and the communities in which we serve, to prosper.
What will you do as a Call Center Representative?
As a Data Ticket Call Center Representative, you have a very clear purpose: to prevent escalations, solve queries, and delight our citizens. You’ll be the first point of contact for our citizens-based thought the United States by answering their requests through live phone calls – this includes and is not limited to: processing citations, permit management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service Representatives use a variety of tools to navigate, research, and review solutions, and communicate effectively with citizens.
What are your hours?
This role requires working variable hours to match when our customers need us most. A Full-Time role equates to working 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 5 pm Monday to Friday. You will learn more about your exact schedule closer to your start date.
BASIC QUALIFICATIONS
What qualifications do we need from you?
- Minimum age: 18 years old
- Must be able to pass FBI Fingerprinting and Background check
- Have the right to work in The United States
- High School diploma or equivalent
- Ability to handle heavy call volume
- Minimum 2-3 years current Call Center or telephone-base Customer Service experience
- Strong communication skills in English and Spanish (both written and oral fluency)
- Knowledge of Microsoft Office Applications and Excel
- Must talk and type simultaneously, 50+ WPM
- Punctuality and outstanding attendance are a must
- Able to handle office admin type task
- Balance team and individual responsibilities
- The availability to work from Monday to Friday.
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
