IT - Technology Analyst | Business Intelligence - Visualization | SAS Administration

SAS Administrator

Durham, NC

Full-Time/permanent Opportunity

Unix , Shell scripting

Install, administer and maintain SAS Enterprise software and solutions

Diagnose software problems and engineering work-arounds

Work collaboratively with analysts, developers, other implementation team members and customers to engineer enterprise software installations

Install, configure, manage, monitor and debug mid-tier software & third-party enterprise class software systems

Document, report, track and implement fixes for software problems with appropriate vendor or SAS Technical Support

Roles & Responsibilities:

Analyze identify and remediate issues

Provide exceptional customer service via phone, email and service desk tool as appropriate

Resolve incidents including troubleshooting hardware and software issues

Ensuring delivery of project work. Maintaining agreed timeline to bring 100% CSAT

Technical guidance for the team and adaptability toward new tools and technologies