It Technician

**MUST BE IN LAS VEGAS, NV**

Looking for one of these shifts:

Day: 6 am - 4:30 pm

Swing: 3:30 pm - Midnight

Night: 11:00 pm - 7:30 am

At Infinity Technologies, you’re changing the game. We’re not your average service provider for Information Technology and Geographic Information Systems – we’re forward-thinking, and we’re problem-solving. We analyze our client’s technology needs and create custom solutions based on who they are and what they want to accomplish. No matter their size or sector, our clients look to us for support in handling the pressures of today while also planning for the needs of tomorrow. Join a team that not only makes an impact for our clients throughout California but also gives you the collaboration, support, and resources you need to succeed in your career.

To learn more about Infinity Technologies, go to: www.inftechnologies.com.

We are looking for a team player with the ability and desire to work in a high-functioning team. If you are looking to be a part of an environment of rapid technological and business learning, we might be the right fit for you! We’re looking for an IT technician who is a self-starter and passionate about delivering an outstanding client experience. With your expertise on Information Technology best practices and current standards, you’ll advise on internal and external projects and tasks, working with hardware and software systems to deliver forward-thinking solutions.

JOB REQUIREMENTS

• 1-3 years of experience providing end-user support
• 1-3 years hands-on desktop support experience including but not limited to:
• Strong understanding of desktop and laptop hardware
• Strong understanding of MS Windows 7, 10 and 11
• Strong understanding of mobile devices (i.e., iPhone, Android)
• Strong understanding of MS Office 2016/Office 365 applications
• VoIP Phone Services (Hosted VoIP Solutions)
• 1 year of hands-on Server Administration experience including but not limited to:
• Active Directory/Directory Services (AD, DNS, DHCP, WINS)
• Hands-on desktop experience (WIN7, WIN10 and WIN 11) and troubleshooting
• Network/Data Security experience
• HP / Dell Server hardware
• Email Systems/Message Integration & Collaboration/Office 365
• Server Management & Maintenance
• Backup Services
• Data Storage, Protection, Availability, and Integrity Management & Maintenance

IT TECHNICIAN RESPONSIBILITIES

• Keep systems up-to-date through operating systems upgrades
• Monitor networking equipment and servers
• Assist with the design, implementation, and ongoing support of new software and features
• Monitor web performance, network availability, and security
• Oversee troubleshooting for system errors
• Provide helpdesk support for network issues
• Provide technical support either by phone, remote access or site visits as needed
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Modify configurations, utilities, software, etc.
• Set up equipment for new users
• Install, test, and monitor servers, firewalls, and new software
• Perform data backups
• Install and update network system improvements as needed
• Understanding Ticketing Systems
• Understanding IT Documentation Systems
• Knowledge in using remote tools to support a geographically dispersed user base and technology environment

IT TECHNICIAN PREFERRED SKILLS

• Comfortable speaking to clients regarding their technology needs and making recommendations.
• Able to work through issues from start to finish and report back with root causes and recommendations.
• To plan, perform, problem-solve, and select a course of action for a standard or recognized method of operation.
• Previous experience as a help desk technician, computer technician, or IT support
• Excellent verbal and written communication skills
• Goal-oriented, organized team player who can troubleshoot and resolve multiple issues by multi-tasking, prioritizing, and managing time efficiently.
• Experience working with network and server management support
• Proactive mindset. Willingness to take on additional responsibilities as they are presented.
• Hands-on server hardware experience and comfortable installing parts and racking/stacking systems when necessary.
• Manage the day-to-day end-user support for remote clients.
• Ability to resolve issues related to Microsoft Windows, and Microsoft Office, including Outlook, printing, desktop hardware, and connectivity issues.
• Ability to work from a ticketing system and provide quality updates to clients and internal teams

No Relocation package

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekends as needed

Application Question(s):

• Do you live in Las Vegas?

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Location:

• Las Vegas, NV (Required)

Work Location: Remote