IT Help Desk Technician

Job Type : Full-time Onsite

Would you like to help people live their best life? If so, this might be the opportunity you are looking for!

POSITION SUMMARY

As an IT Help Desk Technician, you’ll be responsible for providing “hands-on” user support for day-to-day administration, maintenance, and support of personal productivity systems used within the corporate enterprise. Additional duties will be to provide maintenance and support of the technology infrastructure and develop new solutions as needed through project work.

WHO WE ARE

For over 40 years, ProCaps Laboratories has understood that people are becoming more mindful of what they put into their bodies to improve their health. From inception, the company’s goal has always been to manufacture and market the world’s most effective supplements, and to do so with the highest integrity, and in the most environmentally friendly way.

ProCaps Laboratories, founded in 1979 by Andrew Lessman, who remains the sole shareholder and CEO, has led the industry in research, development, and innovation, continuously advancing product formulations based on cutting-edge nutritional science and progressing technology. This unique company remains one of the few that actually develops and manufactures each of its products in its state-of-the-art, 100% solar powered, zero carbon footprint, eco-friendly, award-winning facility.

Located in Henderson, Nevada, near the exciting and diverse community of Las Vegas, ProCaps Laboratories is a large and rapidly growing manufacturer with approximately 350 employees that markets several hundred dietary supplement SKUs, along with an expanding line of functional foods (bars, packets, bottles, etc.)

WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS)

• Knowledge and experience in the following: Microsoft Entra ID management, Microsoft 365 applications, Microsoft Windows Operating systems, Microsoft Exchange User Administration, VOIP telephony systems, Basic LAN and WLAN fundamentals
• Great problem-solving skills
• Team interaction skills and ability to work in a changing environment
• Customer service oriented
• Must be willing to work overtime or on weekends, as the workload demands

WHAT YOU’LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

• Answer helpdesk phone calls and emails
• Diagnose and resolve software and hardware issues related to computers, phones, printers, scanners, etc.
• Document, track and route issues in ticket tracking system
• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
• Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures
• Perform other duties and responsibilities, as assigned

WHAT WE OFFER

ProCaps Laboratories provides:

• A competitive salary
• Excellent Medical, Dental and Vision Insurance
• Health Savings Account with employer contribution
• Paid Time Off, Holiday Pay
• 401K plan with generous employer match
• 100% Company Life and Short-Term Disability Coverage
• Health & Wellness Program
• Gym Membership Reimbursement Program
• Healthy Vitamin Discount program
• Employee Referral Program
• Live and work in one of the most exciting and diverse communities in Nevada. Henderson and the various Las Vegas areas share rich culinary experiences and active environments. Minutes from the many restaurants and shopping as well as outdoor activities in the mountains, lakes, and desert, our nook in Nevada is ideal for most lifestyles. Also, there is no Nevada state income tax!
• Fantastic work environment that focuses on safety, quality, community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders.

WORK ENVIRONMENT

• Duties are performed primarily in a smoke-free office environment

PHYSICAL REQUIREMENTS

• Regular lifting, climbing (install cables), crawling (access tight spaces), bending, etc.
• Able to lift up to 50 lbs.

ProCaps Laboratories is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information about the company, visit:

• ProCapsLabs.com
• The Andrew Lessman brand store on Amazon.com
• Andrew Lessman on HSN.com (Home Shopping Network)

Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. ProCaps Laboratories will retain your application materials for one year and may contact you regarding future opportunities.