The Information Technology (I.T.) Technician reports directly to the I.T. Manager. Incumbent monitors system, network, and security performance for any irregularities, repairs technical problems and escalates issues as needed. Assists with I.T.
projects and supports the I.T. staff to assure continuity of service. Develops Knowledge Base documentation, makes recommendations for improvement, and addresses inadequacies in technical processes or environment. The I.T.
Technician assists with Help Desk duties and responsibilities as needed.