It Support Technician

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
The IT Support Technician's role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel's assistance as needed.
Responsibilities:

• Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, Office products, and cellular devices for users working remotely and at two manufacturing facilities.
• Organize and contribute to high-quality documentation for the IT department and our end-user knowledge base.
• Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated
• Deploy and maintain the company's IT assets, including Dell desktop/laptop, HP printer, Meraki hardware, Unitrends appliance, and both Android and Apple mobile devices
• Investigate alerts and notifications from the remote monitoring and management system and respond accordingly through service tickets
• Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, modifications, and resolutions
• Support the Business Continuity & Disaster Recovery solutions in use at two office locations
• Fast and timely turnaround on all customer requests
• Follow company-specific guidelines for User Administration and Security
• Communication with our clients, vendors, and internally via phone, email, and ticketing system
• Minimal travel to other states to support remote locations as needed
• Enter all communication and detailed notes inside a service ticket
• Ability to assist and or train other team members when assistance is needed

Required Skills:

• Excellent knowledge of the Windows 10 operating system and Intel-based PC's
• General understanding of fundamental Windows Server roles (DHCP, NTFS sharing & security, print server, etc.), network topology, BCDR operations, and associated hardware
• Working knowledge of, or ability to learn, a wide array of other software technologies, including Kaseya VSA, Synergis Adept, BeyondTrust products, PDQ, Intune, Rapid7, BarTender
• Demonstrated proficiency in the diagnostic process of technical issues
• Ability to work independently and with direction from IT Manager
• Excellent technical writing skills for documentation and effective ticket management
• Interpersonal skills, such as communication skills, active listening, and customer care
• Ability to multi-task and adapt to changes quickly
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

Qualifications:

• Three years of experience in a similar position required
• Managed Service Provider experience highly desirable
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred
• Experience with scripting and automation tools preferred
• Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network+ preferred

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.