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Form of workJob Description
Pomeroy is seeking a skilled Field Service technician to support our retail clients in the Albuquerque area. This requires traveling to retail sites to provide various types of IT support such as POS, Hardware/Software, Printer, A/V support, etc. Candidates must be available to respond to tickets day, nights, weekends, and some holidays for a maximum 30 hours per week. MUST HAVE RELIABLE TRANSPORTATION AND CLEAN DRIVING RECORD.
Schedule:
- Part time, 30 hours per week MAX
- Hours are based on volume of service calls
- Flexible with availability.
- We provide retail-oriented technology services 24/7/365 so must be willing and available to work evenings/weekends/holidays and be on-call to support all our retail clients.
Requirements:
- 1+ year of IT support which can include Helpdesk, Service Desk, POS Support, Break/Fix experience.
- Hardware/Software/Basic Network troubleshooting experience
- Able to pass various certification tests (Weights & Measures, etc.)
- Ticket Tracking experience
- Excellent customer service skills to properly interface with end-user customers.
- Strong verbal and written communication skills.
- High School Diploma or equivalent
- Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance.
Other Qualifications:
- Prior low voltage experience with voice/data cabling experience is a plus.
- Certifications such as A+, Net+, Server+, or similar are a plus
- Strong documentation skills for ticket tracking
- Strong sense of urgency in managing and meeting our Service Level Agreements (SLA).
- Ability to work in adverse repair/installation environments and diffuse stressful situations.
Physical Demands:
- Able to lift and carry up to 50 pounds when needed.
- Able to sit for extensive periods of time while driving.
- Able climb a ladder up to 15' high when needed.
- Able to operate and work from an aerial work platform when needed.
Responsibilities
- Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
- Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals.
- Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office type environment.
- Follow company guidelines and procedures for maintaining assigned IT inventory.
- IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed through the excess return process, keeping accurate records of inventory movement etc.
- Front line end user support so utilizing strong customer service skills, appropriate business casual attire, and maintaining a high customer satisfaction level.
- Utilize a web-based ticketing system to run service calls within their assigned zones.
- Ensure tickets are maintained and updated daily, this includes properly updating your tickets to reflect the current status for that call as well as writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions.
For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
