It Field Support Technician

IT Field Support Technician

Albuquerque, NM.

$60000K-$65000K

Why Choose GMR? Global Medical Response’s (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’s stories on how we provide care to the world at www.AtaMomentsNotice.com. 

POSITION SUMMARY

Working for the Information Technology department, is responsible for onsite IT support at local Ground and Air facilities, ensuring hardware and systems are always functional.  Charged with consulting business leaders at respective sites to plan, design, install, configure, and maintain technology solutions that support dispatch facilities and operational business needs for nation’s largest medical transportation provider.  

Essential Duties and Responsibilities

• The IT Field Support Technician provides technical support for all incident and request tickets distributed by the IT Help Desk through IT Service Management System.
• Administers desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication
• The IT Field Support Technician is responsible for upkeep and documentation of local IT hardware and new equipment installations. Includes cabling connections, wire management, emergency power management, and more.
• Installation, configuration, and system administration of operating system and application software, upgrades, and patches.
• General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.).
• The IT Field Support Technician coordinates and schedules vendor support, maintenance, and repairs.
• Participates on a revolving on-call schedule and responds to emergency outages for local sites. Varied working hours may be required to accomplish technical solutions.
• Remote support of users and sites also required from primary location.
• Some Travel required.

Education/Licensing/Certification

• 4-year degree in computer science or related field or equivalent experience required.

Experience

• Experience in the installation, administration, and support of enterprise systems
• MS Windows system administrator experience preferred.
• Working knowledge of ServiceNow or other ticketing system a plus.

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Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

The company offers benefit eligible employees medical, dental, and vision coverage as well as Paid Time Off, disability plans, paid holidays, and a 401(k) retirement plan