It Support Technician

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.
We are currently seeking an IT Support Technician to join Kirtland Credit Union!

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Generous Paid Time Off (PTO) Program
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day, President's Day Juneteenth, and Columbus Day.
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
• Travel Assistance

This is what we would like you to do:

As part of the technical support team, responsible for providing end user support within a Microsoft Windows environment. Assist in managing internal business applications including user software, Microsoft Windows, desktop and peripheral hardware. Responsible for the imaging, deployment, and maintenance of PC hardware throughout the Credit Union. Assist in maintaining the Active Directory environment including adding, editing, and deleting users as needed. Assist with managing Office 365 users within a Windows domain. Acts as first contact for support issues on the tech support team as well as second level escalations when needed.

These are what your duties and responsibilities will be:

• Provide End User Technical Support
• Update/Upgrade Business Applications Running In-House on Windows Servers
• Manage and Improve Tools Utilized to Support Users both In-House and Remote
• Assist with Desktop Hardware Support and Windows Deployment Including Imaging
• Manage the Active Directory

Can you to bring to the table:

• Bachelor’s degree preferred.
• Microsoft certification preferred or ability to obtain within 12-18 months.

Experience Required:

• Strong knowledge of a Microsoft Windows environment including Group Policy and Active Directory with at least 4 years’ experience troubleshooting and supporting end user issues.
• Experience using help desk ticketing software to support internal user requests.
• Virtual PC environment/VMWare/Citrix/Horizon experience a plus.
• Extensive troubleshooting/problem solving experience.
• Experience supporting an Office 365 environment.

Knowledge/Skills/Abilities:

• Strong knowledge in configuring and supporting PC hardware within a Windows domain environment.
• Well versed in meeting aggressive timelines and implementation schedules.
• Ability and willingness to learn new skills as needed.
• Strong communication skills and ability to work within a team.

Work Conditions:

• On-Call availability as needed
• Some weekend availability required.
• Occasional inspection of cables in floors and ceilings
• Ability to effectively manage remote employees.
• Ability to manage multiple tasks with minimal supervision.

To apply for this exciting opportunity, visit our careers page at www.kirtlandcu.org/careers

Kirtland Federal Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.