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SalaryAs an IT Technical Support Specialist I - your primary responsibility is to provide Technical Support to faculty and staff.
This position is PT - $20 an hour.
POSITION SUMMARY
Responsibilities include but are not limited to:
- Provides level 1 help desk support by answering phones, creating tickets in the service ticketing system and provides updates on the status and completion of problem
- Installs hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless), and disk drives on user’s premises.
- Loads specified software packages such as operating systems and Microsoft Office Suite or its components into user’s computer.
- Responds to client inquiries concerning systems operation; provides instruction in use of equipment, software and manuals.
- Diagnoses and corrects system hardware, software and user problems; repairs and replaces components and entire systems.
- Assists with entry level network tasks and systems administration such as network account maintenance.
- Performs additional tasks or duties as assigned by the Help Desk Manager or other designated management
QUALIFCATIONS AND SPECIAL SKILLS
Education & Experience: Associate’s degree (A.A.) from a college or a technical school, or minimum of 6 months of related experience
- Demonstrates understanding of higher education environments and the community college mission.
- Exhibit strong skills in communication, customer and student focus, building relationships, organizing and planning.
- Familiarity with standard computer hardware and business software packages.
- Excellent computer skills (expert level) with MS Office, including MS Word, Excel and PowerPoint.
- Excellent analytical, problem-solving and decision-making skills.
- Must be driven to provide excellent customer service with ability to handle inquiries of diverse and multicultural students, staff, faculty and visitors with sensitivity and diplomacy.
