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SalaryIT SYSTEM ENGINEER
Are you the IT Hero? Are you excited about new computer technologies and love building complex solutions? Unipoint is looking for a self-starting, friendly, and knowledgeable team member to support our growing list of clients. You will be working with our experienced IT teams to build and support varied IT solutions. If you’re willing to take on challenges and grow your skills with our team, you are exactly what we need.
DETAIL:
Uni-Point, LLC. is a Managed Service Provider (MSP) in Orange County, CA, seeking to grow our service division. Applicants must possess excellent communication and customer service skills and be familiar with the technologies listed below.
This is an opportunity to grow with an agile but experienced company, demonstrate your talents and build your skillsets.
Our engineers work remotely and onsite with customers, serving as their outsourced IT department. This position is 75% remote support, with approximately 25% onsite with clients. All remote work is done from the comfort of your home.
The base salary for this position varies based on experience. In addition to base salary, this position includes a bonus structure, paid time off, health insurance, paid training and certification, and 401k matching.
We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.
Ready to join our team? Start by clicking the link below.
https://app.testgorilla.com/s/9ep6r4gg
PERKS:
- Performance bonuses for reaching Team and Company Goals
- PTO/Holidays/Sick Days
- An easy-going, fun environment and culture
- The flexibility to work from home
- A High-Powered Laptop
- Monthly technology and education stipend
- A proactive approach to ongoing training to help you develop life-long skills
- An opportunity to strike the perfect work/life balance
REQUIREMENTS:
CUSTOMER SERVICE
- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced on-site troubleshooting
- Provide the Client with on-site installation & removal of equipment
- On-Site Hardware Maintenance and Support
USE OF OUR TICKETING SYSTEM
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Make sure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
PROJECT WORK
- From time to time the projects team will need additional resource to help deliver projects on-site.
COMMUNICATION, REPORTING & RISK
- Create and maintain documentation for on-site processes
- Escalate tickets that require Service Delivery Manager support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Submit Timesheets & Expense reports as indicated on their SOPs
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
TEAM WORK
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO
SKILLS AND ATTRIBUTES
DESIRED
- A love of (and ability to) Solve Problems & Challenges
- Great Communications skills, founded in being a good listener
- Advanced understanding of support tools, techniques and how technology is used to provide services
- Advanced understanding of operating systems, business applications, printing systems and network systems
- Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
- Advanced experience and understanding of structured cabling (tidy cable management is a must)
- Advanced experience installing and maintaining networking and VoIP equipment
- Advanced experience and knowledge of working with the Microsoft 365 Platform
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
- Advanced experience working with vendors for expedited troubleshooting of hardware and software systems
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing Client Experience
- Advanced knowledge of IT Applications, Software & Hardware
- The ability to speak both Geek and human
- Great Communications skills, founded in being a good listener
- A deep desire to deliver an amazing Client Experience
- Drivers license and transportation (expenses reimbursed)
- The ability to keep up with & adapt to the fast-paced IT world
NICE TO HAVE
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
- Client Experience Certifications such as Helpdesk Habits etc.
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
Compensation package:
- Bonus opportunities
Experience level:
- 7 years
Schedule:
- 8 hour shift
Experience:
- IT support: 7 years (Required)
Ability to Relocate:
- Irvine, CA: Relocate before starting work (Required)
Work Location: In person
