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Form of workSalary: See Position Description
Location : Athens, GA
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2023-02920
Department: Information Technology
Division: INFORMATION TECHNOLOGY (IT)
Opening Date: 12/08/2023
Closing Date: 12/13/2023 11:59 PM Eastern
Purpose & Job Related Requirements
REPORTS TO:IT Systems Coordinator
FLSA STATUS: Exempt - Computer Employee
CLASSIFICATION: Personnel System - Requires satisfactory completion of a six month probationary period
PAY GRADE:
Analyst III /122, Annual Salary $63,736
Analyst II/121, Annual Salary $60,701
Analyst I/ 119, Annual Salary $55,058
SAFETY SENSITIVE: Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.
Purpose of Job
The purpose of this job is to perform systems and applications analysis, development, implementation, support, and maintenance activities. Duties and responsibilities include, but are not limited to: analyzing automation needs county wide; plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions, manage hardware and software usage, configure and deploy end user devices, respond to service desk calls, and train end users. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
Job Related Requirements
Work Schedule:
8-5 M-F
On call rotation
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
Minimum Training & Experience Required to Perform Essential Job Functions
All Levels must possess
Must possess a valid driver's license.
Criminal fingerprint background check must indicate eligibility for access to sensitive public safety information such as GCIC records and other confidential departmental data which may reasonably be accessed during execution of IT duties.
Analyst I:
Bachelor's degree in computer science, information systems or a related field and one year of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Analyst II:
Bachelor's degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and three years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV.
Analyst III:
Bachelor's degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and five years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV).
Must have one (1) or more mid-level IT certifications in any of the following: CAPM, Cisco CCNA, Cisco CLACCM, Cisco CyberOps Associate, ArcGIS Developer Foundation, VMware vSphere Foundations, Professional VMware vSphere, or Microsoft Intermediate Level (any).
Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts.
Essential Duties, Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Conducts systems analysis of manual and automated systems for unified government departments and divisions; review and analyze the effectiveness and efficiency of existing systems and develop strategies for further leveraging these systems or migrating to new platforms.
Evaluates hardware and software based upon current and anticipated user needs and vendor demonstrations.
Collaborates with management, staff, and internal customers to determine desired technological goals, priorities, and resources. Analyzes operating procedures and develops related operating manuals.
Designs and implements systems; writes, compiles, changes, and tests new programs and conversions between systems.
Performs system configurations, installations, and modifications.
Trains users on hardware and software; demonstrates new systems and assists users with computer related problems.
Designs inter-machine program conversions.
Provides advanced technical assistance and troubleshooting for computer hardware, software, network and/or other related technology problems. Assists with problem and/or process identification, definition and resolution.
Tests and de-bugs systems; writes internal, on-line, system, and user program documentation.
Plans and performs disaster data recovery activities as needed.
Consults with outside technical engineers when performing troubleshooting and problem solving activities as needed.
Implements and maintains security of confidential data, applications, and systems.
Provides on-call support services to all departments.
Develops and maintains contacts with vendors and technicians.
Tracks and documents time usage in monthly reports and bi-weekly time sheets.
Tracks hardware and software assets.
When Assigned to Security and Recovery:
Implement, and review backup jobs and security systems on the ACC network servers and other storage systems.
Develop business recovery documents for equipment failure and disaster recovery.
Review logs for backup and recovery to ensure backup is performing correctly and system recovery is possible and review network data packets to ensure that systems are not infected with viruses.
Test recovery plans and systems to ensure they work properly.
Consult with departments regarding critical data on local machines (PCs) to ensure it is recoverable, as well as, applications & system security.
Make recommendations on future backup and recovery needs, virus, intrusion and detection systems for budget planning.
Administer all backup systems, virus, intrusion and detection systems used within Athens-Clarke County.
Monitor and review intrusion detection equipment to ensure Athens-Clarke County's network has adequate defenses in place against intrusion.
Monitor security of applications to ensure that access to databases is controlled according to policy.
When Assigned to Database Administration:
Assess and develop long-term strategic goals for production databases in conjunction with data owners.
Work with staff to upgrade database architectures, standards, and quality assurance policies and procedures.
Create models for new database development and/or changes to existing ones and performs database management.
Respond to and resolve database access and performance issues.
Monitor database system details within the database, including stored procedures, SQL queries, and execution times, and implement efficiency improvements as they are identified using data processing techniques, entity relationships, or the Unified Modeling Language (UML).
Monitor, optimize, and allocate physical data storage for database systems.
Plan and coordinate data migrations between systems as necessary.
Develop, implement, and maintain change control and testing processes for modifications to databases.
Establish appropriate end-user database access control levels.
Develop routines for end-users to facilitate best practices database use.
When Assigned to CAD System Administration (Police)
Functions as a control point for all system administration duties of the CAD application.
Supervises, maintains, and controls security access for the system and maintains associated documentation.
Maintains CAD system software and its associated database components in coordination with the RMS Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.
Interfaces with clients and In Tyler/New World support to track problems and document resolutions.
Maintains a test environment for all CAD changes, conducts tests on changes before implementation into production, and documents changes for change control. Installs and upgrades new components of the CAD software as required.
Operates hardware specific to the CAD application so as to test and ensure integrity and durability.
Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.
Cross trains with the RMS Administrator to assume those duties in times when staff in those positions are not available.
When Assigned to RMS System Administration (Police)
Functions as a control point for all system administration duties of the RMS application.
Supervises, maintains, and controls security access for the system and maintains associated documentation.
Maintains RMS system software and its associated database components in coordination with the Database Administrator and CAD Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.
Interfaces with clients and Tyler/New World support to track problems and document resolutions.
Maintains a test environment for all RMS changes, conducts tests on changes before implementation into production, and documents changes for change control. Installs and upgrades new components of the RMS software as required.
Operates hardware specific to the I/Leads application so as to test and ensure integrity and durability.
Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.
Cross trains with the CAD Administrator and Database Administrator to assume those duties in times when staff in those positions are not available.
When Assigned to GIS
Conducts system requirement analysis for new GIS applications and monitors application development using a system life cycle development methodology.
Monitors interdependent GIS map layers (map layers that more than one department depend on) for quality assurance (accuracy and timely maintenance).
Implements software and hardware standards to ensure that GIS related hardware and software is up-to-date and capable of meeting department needs.
Coordinates, plans and implements GIS system upgrades.
Ensures that GIS policies and standards are maintained.
Plans, reviews and recommends annual GIS budget.
Operates hardware and software related to GIS applications as necessary.
When Assigned to Police GIS-CAD Mapping/RMS duties
Maintains and administers the GIS database for the Tyler/New World Computer Aided Dispatch (CAD) and Tyler/New World Records Management System including the acquisition of data, development, modification, compliance and enhancement of the GIS system. This includes analysis, integration, systems testing, documentation, and system backups.
Acts as a liaison between GIS users with ACCPD and UGAPD, other ACC departments, planning entities, systems developers, and consultants in the development, testing, implementation and review of systems, both existing and proposed.
Assists in the training of users of the GIS system and Tyler/New World CAD and RMS map.
Maintains up to date knowledge of the Tyler/New World systems and recommends enhancements.
Writes and develops specifications for the GIS database and application systems.
Troubleshoots problems and is accountable for the day-to-day database and technical support.
Assists in the implementation of GIS database application on a PC based network.
Maintains an operational understanding of the source data for theTyler/New World CAD and RMS map and the procedures for implementing map data into the map.
Adds new features or "layers" and other attributes to the map.
Conducts analysis on existing Tyler/New World GIS database systems and performs updates or modifications as required. May provide recommendations for improvements to related policies, systems, processes and guidelines.
Performs other related work (i...
Location : Athens, GA
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2023-02920
Department: Information Technology
Division: INFORMATION TECHNOLOGY (IT)
Opening Date: 12/08/2023
Closing Date: 12/13/2023 11:59 PM Eastern
Purpose & Job Related Requirements
REPORTS TO:IT Systems Coordinator
FLSA STATUS: Exempt - Computer Employee
CLASSIFICATION: Personnel System - Requires satisfactory completion of a six month probationary period
PAY GRADE:
Analyst III /122, Annual Salary $63,736
Analyst II/121, Annual Salary $60,701
Analyst I/ 119, Annual Salary $55,058
SAFETY SENSITIVE: Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.
Purpose of Job
The purpose of this job is to perform systems and applications analysis, development, implementation, support, and maintenance activities. Duties and responsibilities include, but are not limited to: analyzing automation needs county wide; plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions, manage hardware and software usage, configure and deploy end user devices, respond to service desk calls, and train end users. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
Job Related Requirements
Work Schedule:
8-5 M-F
On call rotation
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
Minimum Training & Experience Required to Perform Essential Job Functions
All Levels must possess
Must possess a valid driver's license.
Criminal fingerprint background check must indicate eligibility for access to sensitive public safety information such as GCIC records and other confidential departmental data which may reasonably be accessed during execution of IT duties.
Analyst I:
Bachelor's degree in computer science, information systems or a related field and one year of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Analyst II:
Bachelor's degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and three years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV.
Analyst III:
Bachelor's degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and five years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV).
Must have one (1) or more mid-level IT certifications in any of the following: CAPM, Cisco CCNA, Cisco CLACCM, Cisco CyberOps Associate, ArcGIS Developer Foundation, VMware vSphere Foundations, Professional VMware vSphere, or Microsoft Intermediate Level (any).
Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts.
Essential Duties, Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Conducts systems analysis of manual and automated systems for unified government departments and divisions; review and analyze the effectiveness and efficiency of existing systems and develop strategies for further leveraging these systems or migrating to new platforms.
Evaluates hardware and software based upon current and anticipated user needs and vendor demonstrations.
Collaborates with management, staff, and internal customers to determine desired technological goals, priorities, and resources. Analyzes operating procedures and develops related operating manuals.
Designs and implements systems; writes, compiles, changes, and tests new programs and conversions between systems.
Performs system configurations, installations, and modifications.
Trains users on hardware and software; demonstrates new systems and assists users with computer related problems.
Designs inter-machine program conversions.
Provides advanced technical assistance and troubleshooting for computer hardware, software, network and/or other related technology problems. Assists with problem and/or process identification, definition and resolution.
Tests and de-bugs systems; writes internal, on-line, system, and user program documentation.
Plans and performs disaster data recovery activities as needed.
Consults with outside technical engineers when performing troubleshooting and problem solving activities as needed.
Implements and maintains security of confidential data, applications, and systems.
Provides on-call support services to all departments.
Develops and maintains contacts with vendors and technicians.
Tracks and documents time usage in monthly reports and bi-weekly time sheets.
Tracks hardware and software assets.
When Assigned to Security and Recovery:
Implement, and review backup jobs and security systems on the ACC network servers and other storage systems.
Develop business recovery documents for equipment failure and disaster recovery.
Review logs for backup and recovery to ensure backup is performing correctly and system recovery is possible and review network data packets to ensure that systems are not infected with viruses.
Test recovery plans and systems to ensure they work properly.
Consult with departments regarding critical data on local machines (PCs) to ensure it is recoverable, as well as, applications & system security.
Make recommendations on future backup and recovery needs, virus, intrusion and detection systems for budget planning.
Administer all backup systems, virus, intrusion and detection systems used within Athens-Clarke County.
Monitor and review intrusion detection equipment to ensure Athens-Clarke County's network has adequate defenses in place against intrusion.
Monitor security of applications to ensure that access to databases is controlled according to policy.
When Assigned to Database Administration:
Assess and develop long-term strategic goals for production databases in conjunction with data owners.
Work with staff to upgrade database architectures, standards, and quality assurance policies and procedures.
Create models for new database development and/or changes to existing ones and performs database management.
Respond to and resolve database access and performance issues.
Monitor database system details within the database, including stored procedures, SQL queries, and execution times, and implement efficiency improvements as they are identified using data processing techniques, entity relationships, or the Unified Modeling Language (UML).
Monitor, optimize, and allocate physical data storage for database systems.
Plan and coordinate data migrations between systems as necessary.
Develop, implement, and maintain change control and testing processes for modifications to databases.
Establish appropriate end-user database access control levels.
Develop routines for end-users to facilitate best practices database use.
When Assigned to CAD System Administration (Police)
Functions as a control point for all system administration duties of the CAD application.
Supervises, maintains, and controls security access for the system and maintains associated documentation.
Maintains CAD system software and its associated database components in coordination with the RMS Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.
Interfaces with clients and In Tyler/New World support to track problems and document resolutions.
Maintains a test environment for all CAD changes, conducts tests on changes before implementation into production, and documents changes for change control. Installs and upgrades new components of the CAD software as required.
Operates hardware specific to the CAD application so as to test and ensure integrity and durability.
Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.
Cross trains with the RMS Administrator to assume those duties in times when staff in those positions are not available.
When Assigned to RMS System Administration (Police)
Functions as a control point for all system administration duties of the RMS application.
Supervises, maintains, and controls security access for the system and maintains associated documentation.
Maintains RMS system software and its associated database components in coordination with the Database Administrator and CAD Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.
Interfaces with clients and Tyler/New World support to track problems and document resolutions.
Maintains a test environment for all RMS changes, conducts tests on changes before implementation into production, and documents changes for change control. Installs and upgrades new components of the RMS software as required.
Operates hardware specific to the I/Leads application so as to test and ensure integrity and durability.
Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.
Cross trains with the CAD Administrator and Database Administrator to assume those duties in times when staff in those positions are not available.
When Assigned to GIS
Conducts system requirement analysis for new GIS applications and monitors application development using a system life cycle development methodology.
Monitors interdependent GIS map layers (map layers that more than one department depend on) for quality assurance (accuracy and timely maintenance).
Implements software and hardware standards to ensure that GIS related hardware and software is up-to-date and capable of meeting department needs.
Coordinates, plans and implements GIS system upgrades.
Ensures that GIS policies and standards are maintained.
Plans, reviews and recommends annual GIS budget.
Operates hardware and software related to GIS applications as necessary.
When Assigned to Police GIS-CAD Mapping/RMS duties
Maintains and administers the GIS database for the Tyler/New World Computer Aided Dispatch (CAD) and Tyler/New World Records Management System including the acquisition of data, development, modification, compliance and enhancement of the GIS system. This includes analysis, integration, systems testing, documentation, and system backups.
Acts as a liaison between GIS users with ACCPD and UGAPD, other ACC departments, planning entities, systems developers, and consultants in the development, testing, implementation and review of systems, both existing and proposed.
Assists in the training of users of the GIS system and Tyler/New World CAD and RMS map.
Maintains up to date knowledge of the Tyler/New World systems and recommends enhancements.
Writes and develops specifications for the GIS database and application systems.
Troubleshoots problems and is accountable for the day-to-day database and technical support.
Assists in the implementation of GIS database application on a PC based network.
Maintains an operational understanding of the source data for theTyler/New World CAD and RMS map and the procedures for implementing map data into the map.
Adds new features or "layers" and other attributes to the map.
Conducts analysis on existing Tyler/New World GIS database systems and performs updates or modifications as required. May provide recommendations for improvements to related policies, systems, processes and guidelines.
Performs other related work (i...
