Systems Analyst

Job Title: Systems Analyst

Location: Savannah, GA - Onsite

Duration: 12+ months

Job Description:

A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)

•            Provide onsite desktop support for customers located within assigned locations.

•            Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

•            Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

•            Install & support network devices providing business critical service

•            Perform end user data back-up and recovery ensuring attention to detail

•            Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

•            Open/document/track problem tickets escalating to appropriate workgroups when required.

•            Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

•            Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.