It Systems Administrator

IT Systems Admin
Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren't working-over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.
As an IT administrator on our IT team, you will work closely with Security, HR and Clinical teams, and a wide range of internal IT customers across the US, ensuring their needs are met quickly and cost-effectively. As Virta operates in a highly regulated environment, you'll be working to enforce, maintain, and improve our zero-trust, cloud-first IT infrastructure; and because Virta is distributed, you'll be helping us create, deploy, and improve effective IT processes to ensure our end users get consistently high levels of support.
Responsibilities

• Perform Tier 1 and Tier 2 IT support, and help the IT team create effective self-serve processes to improve time to resolution and end-user satisfaction
• Contribute to, and help improve, our key IT processes:
  
  • End-user support (equipment, training, troubleshooting, conferencing, etc)
  • Software integrations (SSO, application assignments, etc)
  • User management (GSuite, Okta, Jamf, etc)
  • Employee on-boarding and off-boarding
  • A/V support for meetings in the office
• Own laptop configuration, shipping and receiving, and warranty repairs
• Create, maintain, test, and deploy MDM policies for our fleet

90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:

• Become an essential point of contact for Virta IT:
  
  • Help desk support
  • MDM, hardware and software deployment
  • A/V support for meetings in the office
  • Inventory management and logistics (purchasing, repairs, spares, etc)
• Perform, manage, and improve all on-boarding and off-boarding processes
• Help implement processes and tooling for IT efficiency, effectiveness, and end-user training

Must-Haves

• 4 years minimum experience in IT Systems Administration in the SaaS space
• Attention to detail, self-starter, flexibility to changes in a rapidly growing startup
• Strong automation background and experience preferred
• Knowledgeable about Apple product ecosystem (Apple certs is a plus)
• Hands-on technical experience with Mac/Apple software and hardware, including testing, managing, and deploying new hardware, apps, and OS updates an upgrades
• Experience with identifying and troubleshooting network connectivity issues.
• Excellent communication, attention to detail and a supportive and empathetic approach to end-user support
• Jamf MDM or similar Apple centric MDM

Nice to have:

• Logistics and inventory management experience (purchasing, shipping, receiving, inventory management)
• Familiar with navigating ticketing systems such as Zendesk, Jira, Freshdesk
• Experience supporting G Suite (Google Workspace)
• Experience managing remote fleets > 300 devices / 200+ employees

Bonus:

• Experience in a regulated environment (e.g. healthcare, finance, government, etc)

Values-driven culture
Virta's company values drive our culture, so you'll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $87,215-$100,247 per year. Information about Virta's benefits is on our careers page at: https://www.virtahealth.com/careers.