It Systems Administrator

SUMMARY:

The Systems Administrator is accountable for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software as well as the related infrastructure at INSURICAs’ multiple locations. This individual participates in technical research and development of innovative solutions that meet the business needs of the organization. The Systems Administrator ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational policies and values enabling our colleagues and partners to meet their business objectives effectively and efficiently.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work varied shift times, as needed/required
• Ability to identify problems, analyze questions, and provide valid solutions.
• Demonstrate an effective exchange of adaptive knowledge so others learn to resolve problems without assistance.
• Ability to work within a fast-paced, changing priority environment
• Analytical, imaginative, creative, and self-motivated, with the initiative to prioritize and be self-directed
• Ability to listen to a question, analyze and work through the problem and explain the solution to the inquiring person so that he/she is confident in his/her ability to complete the task on their own
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally, and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• 4-6 Years of proven experience in configuring, supporting, and troubleshooting servers, storage, security, networking, messaging, and other systems, in a business setting, with a network of similar size, complexity and nature preferred
• 2-4 Years of Microsoft Networking experience preferred
• Associate degree or equivalent education and experience preferred
• One or more certifications related to servers, storage, security, or other systems specific to the company environment preferred
• Experience managing and supporting mobile devices and related servers preferred
• Proficiency with backup and disaster recovery techniques

ESSENTIAL FUNCTIONS:

• Manage and support network hardware and software including messaging systems
• Manage and support network hardware and software programs, including messaging systems
• Successfully performed system upgrades, at all locations, including planning, testing, and coordinating
• Perform accurate and successful workstation and server administration and setup
• Plan and manage data storage on servers and storage area networks
• Effectively perform daily data backups and recoveries
• Maintain and execute effective disaster recovery plans for network systems
• Monitor and maintain system software licensing and maintenance agreements
• Research and provide recommendations regarding planning and budgeting network systems
• Manage and support mobile devices and related servers
• Successfully coordinate services provided by wireless carriers
• Effectively utilize established guidelines and resources to successfully ensure the security and protection of data from unauthorized access
• Continuously collect and review system data for capacity and planning purposes
• Create and maintain accurate documentation for system processes and procedures
• Participate in seminars and other training to increase knowledge and develop new skills

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.