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Form of workWhat Can Traditions Health Offer?
• PHENOMENAL PTO- Starting day 1!!
• Supportive Leadership
• Career Growth opportunities
• Training Environment
Work/Life Balance
This position is located in the Franklin/Cool Springs area.
The responsibilities of a Technology Services Level Two Technician are to provide advanced diagnosis, repair, troubleshooting, and maintain computer and software systems for Traditions Health LLC. Their duties may include handling escalated repair or replace requests, performing tests on new hardware or software, installing new equipment, creating support tickets, and logging resolutions. This position reports to the hardware services lead.
Job Qualifications
Education: Associate degree in a computer related field or 2 years of previous experience required.
Knowledge and Skills:
- Office 365 Platform
- Intune Support
- Systems Support
- Desktop Support
- Networking Systems
Desired Skill Sets:
- Strong customer service skills
- Detail oriented problem solving
- Experience providing advanced technical support and troubleshooting
- Experience with IT provisioning and system diagnostics
- Proficient knowledge of Windows OS and Microsoft Office applications
- Understanding of User Identity and Access Management, including creating and deleting user accounts and groups
- Ability to respond to requests in a proactive and timely manner
- Ability to provide support to in-house and remote users
- Strong troubleshooting skills with attention to detail
- Network support experience
- Good knowledge of internet security and data privacy principles
Transportation: Reliable transportation. Valid and current auto liability insurance.
Travel: ~10% as needed.
Environmental and Working Conditions:
Works in various settings and office environments, promoting functioning and coordination with all agency activities to ensure the highest level of professional care. Ability to work a flexible schedule.
Physical and Mental Effort:
Must be able to work under stressful conditions and time constraints of the agency or projects. Work requires sitting for extended periods, bending, and stretching for files and office supplies. May occasionally require lifting files or paper weighing up to 30 pounds. Must be able to lift, move, and install computer equipment as needed.
Essential Functions:
- Respond to escalated customer calls, e-mails, voicemails, IM, and resolve advanced issues
- Identify and initiate proactive, essential solutions that improve efficiency and/or effectiveness
- Assist Setting up workstations with computers and necessary peripheral devices
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems
- Ensure tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates, and closure
- Assist the Technology Services Engineers and cross-functional teams in the resolution of technology-related issues for all supported platforms
- Prepare devices for deployment to end users, organize and schedule deployment time along with assisting the end user in transferring all their data and re-install software manually as required
- Provide support for technology-related projects as needed
Equal Employment Opportunity:
Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.
Traditions Health Mandatory COVID-19 Vaccine Policy:
Pursuant to the CMS Omnibus COVID-19 Health Care Staff Vaccination Final Rule effective February 14, 2022 Traditions Health is required to have policies and procedures in place to ensure all facility staff, regardless of clinical responsibility or resident contact (Home health and hospice employees, Licensed practitioners, Students, trainees, and volunteers; and Individuals who provide care, treatment, or other services for the home health and hospice and/or its patients, under contract or by other arrangement), are either fully vaccinated against COVID-19 or have been granted a qualifying religious or medical exemption. All applicants to whom an offer of employment is made, shall be required, as a condition of employment, to either be fully vaccinated by their start date, or approved for a medical or religious exemption. The policies and procedures specified do not apply to staff who exclusively provide telehealth or telemedicine services, and staff who provide support services for the home health and hospice agencies that are performed exclusively outside of the settings where home health and hospice services are directly provided to patients and who do not have any direct contact with patients, families, and caregivers, and other staff. For questions related to this policy, please contact our talent acquisition team.
