Address
Form of workIT Support Technician
Cincinnati, OH
ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.
Essential Duties and Responsibilities
Cincinnati, OH
ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.
Essential Duties and Responsibilities
- Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat
- Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
- Create and maintain user accounts, including password reset
- Generate and maintain documentation to share knowledge with the IT team on common issues/resolutions
- Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
- Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best-practice
- Provide on-call support after hours, as required, to support critical operations
Required Skills and Qualifications
- Active Top Secret Security Clearance with SSBI
- Minimum one (1) year of experience in an IT help-desk environment
- Ability to perform initial issue triage and troubleshoot
- Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
- Strong customer service skills, with the ability to interact with both internal and external customers
- Strong communication skills, both oral and written
- Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date
Desired Skills and Qualifications
- Associate's degree in Information Technology related field
- Experience providing support in an environment with multiple isolated networks
- Experience supporting a Microsoft Windows-based environment (Windows 10, Terminal Services, Active Directory)
- Experience supporting Linux workstations and servers (RHEL 8, Ubuntu)
- Experience administering Microsoft Office365
- Experience creating and maintaining VMs in a VMWare ESXi environment
- Experience reconfiguring network switches
- Experience using IT Service Management tracking software
- Hardware repair certification (such as Dell TechDirect)
ICR provides a competitive and highly-flexible benefits package that includes:
- Company-funded retirement account (25% of salary, no minimum vesting)
- Company-funded benefits account (25% of salary, used to purchase insurance, reimburse out-of-pocket health expenses, and provide paid time off)
