It Help Desk Support Technician

We are a leader in the long-term care industry operating in 6 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development of our Scratch Kitchens to the Saber Foundation Employee Hardship program, we are committed to the care and attention of everyone we serve!

We are expanding our IT Department and looking for strong individuals to join our team! Our state of the art Community Support and Development center offers many perks including an onsite gym as well as fun employee activities.

Come work for a growing company, who appreciates the value of its team members!

Advantages:

• Flexible working hours!
• Complete employee gym & lounge!
• Excellent wages and benefits!

Qualifications/ Responsibilities:

• Must be able to work in our Beachwood Community Support and Development Office
• Demonstrated knowledge with the following technologies: Windows OS; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016
• Exceptional troubleshooting and problem solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions
• Respond to queries either in person, over the phone, or via remote access.
• Open support tickets for inbound calls, email and monitoring offline servers, power and ISP
• Work on open tickets to resolution and/or develop workarounds until resolution can be achieved
• Research issues using all available resources
• Escalate tickets to next level support as necessary
• Resolve escalated tickets
• Determine the root cause of problems and work proactively to address them

Shifts and Wages:

• Full-Time Opportunity Available
• Shifts Needed: Days, potential evening and weekend coverage

Benefits and Perks*:

• Eligible for benefits the first of the month following 30 days
• Comprehensive benefit packages including medical, dental, and vision
• 401K through Fidelity
• Paid Time Off (PTO)
• Educational and tuition opportunities
• Various Discount Programs Offered
• Employee Recognition Programs
• Culture of employees creating an IMPACT!

*Program details can vary amongst buildings. Please see HR for the facility-specific benefit plans.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, age and military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

*This is not a remote position*