It Support Technician

Stavis Seafoods, a Profand Company is looking for an IT Support Technician. If you are a motivated individual with a passion for technology and providing excellent customer service, we want to hear from you!

The IT Support Technician's role will diagnose, repair and maintain hardware and software components. Will install and configure computer hardware and provide IT support for the organization. Also, will routinely interact with various departments and levels, listen to their technical needs and implement IT solutions to resolve the issues.

Responsibilities:

• Setting up accounts for new users.
• Installiing and configuring hardware and software components.
• Repairing and replacing equipment as necessary.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Maintaining and updating the inventory & license lists by tracking inventory (such as charger cords, headsets, cameras, laptops, keyboards, monitors).
• Providing the requested hardware to employees, when needed.
• Providing quick and effective assistance with information technology systems.
• Guide employees remotely and on site through systems configuration, troubleshooting, and maintenance.
• Travelling between facilities if needed, to provide IT support.

Experience:

• +3 years of experience working in a help desk or technical support role.
• Strong knowledge of Windows operating systems and server administration.
• Proficiency in troubleshooting hardware, software, and network issues.
• Skilled in database programming and software installation.
• Proficient with Microsoft Windows and MAC iOS.
• Familiar with a range of software and hardware

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person