It Support Technician

Description:

Group = 1,500 employees they would be supporting

1 other desktop resource

80% Alewife, Cambridge, MA – yes parking

20% flexibility to go to Lexington site – yes parking

Parking available

Responsibilities:

• Primary point of contact for level 1 service desk escalations

• Primary point of contact for site Software Installations and License Management not covered by global level 1 service desk

• Site level Breaks and Fixes support including point of contact for vendor engagement in break/fix

• Computer Imaging, Deployment and Inventory Management

• Ensure timely laptop replacement as part of Lifecycle Management

• Changing Backup Tapes and sending offsite per procedure

• Provide Printer Management Support

• Triage ServiceNow requests and incidents affecting he site to ensure Timely assignment, closure, and escalations

• All tickets placed by a user

• All tickers affecting asset

• Reassign tickets not belonging to Site

• Reporting on ServiceNow key performance indicators (KPI's) escalating to local Run resources when requests, incidents, and problems have not been completed on time

Skills:

Help desk support, Service desk, Customer service

Top Skills Details:

Help desk support,Service desk

Additional Skills & Qualifications:

Must be able to go on site: 7:30am-5:00pm on site at site

This includes the 1 hours lunch

b. The site has 1500 end users

c. The resource will be the only onsite desktop resource, but they will join a team of two IT resources, plus a site lead

d. Hours are 7:30AM to 5:00PM

e. Overtime will be allowed

f. Parking is free

g. The resource should have the following experience:

• Windows 10 imaging

• ServiceNow experience

• CMDB experience

• SCCM experience

• Experience supporting mobile devices

• Windows, MAC, IOS OS experience

• Experience working with customers directly

• Tier 2 experience; Tier 3 experience would be a nice to have

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.