Temporary It Support Technician

At Corbus we are committed to connecting innovation to purpose. We are bringing new insights to the fields of biology, with the aim of improving outcomes for cancer patients. We are committed to the concept of precision medicine, even in the field of immune oncology. Taking advantage of the evolution of multi-omic platforms to create deeper resolution as to the mechanism of action of our emerging medicines. We are creating a complementary pipeline balanced for both risk and speed.

Corbus is a precision oncology company committed to helping people defeat serious illness by bringing innovative scientific approaches to well understood biological pathways. Corbus' internal development pipeline includes CRB-701, a next generation antibody drug conjugate (ADC) that targets the expression of Nectin 4-on cancer cells to release a cytotoxic payload and CRB-601, and anti-integrin monoclonal antibody which blocks the activation of TGF expressed on cancer cells. Corbus is headquartered in Norwood, Massachusetts. For more information on Corbus, visit corbuspharma.com. Connect with us on Twitter, LinkedIn and Facebook.

Corbus Culture

Our passion. Our purpose. At Corbus, it starts at our core.

We look for committed talent. Our people are brilliant, they break barriers and their contributions are not defined by title or role. Corbus recognizes that it is our diversity of experiences that make us valuable and Corbus welcomes transformative ideas from anyone. Corbus is a special place to share ideas and grow. We create flexibility and the opportunity to excel in their professional journey. We provide a welcoming space where collaboration, mentorship and diversity are encouraged. We come together, like no other, to elevate each other and focus on what's best for patients.

Corbus is a close-knit team of high-achieving, innovative, creative and, above all else, passionate employees. We hire for personality as well as for skill.  At Corbus, we take pride in our "family" atmosphere where each person's contribution is vital to our success. Corbus believes that fun along the way is also part of the equation that makes for high performing teams. As a Corbus employee, you are empowered to think creatively and be proactive in your approach. There is no place for politics or red tape here.

What We Offer

Corbus offers a fast-paced, entrepreneurial, team-focused work environment. We also offer a top-notch benefits package and work/life integration. Being part of the team allows you to become part of a growing organization that supports professional development while working together to meet the company goals.

Corbus Pharmaceuticals Holdings, Inc. is an equal opportunity employer.

The role of the IT Support Technician is to ensure proper computer operation for end-users to assist with accomplishing business tasks. You primarily serve as the first point of contact for customers seeking technical assistance on IT support channels such as, chat, email, or ticketing system. This is a Hybrid position with 3 days in the office required (Tuesday, Wednesday, and Thursday) and 2 days remote (Monday and Friday). This is a temporary position with potential to convert to employee based position.
Responsibilities

• Provide outstanding customer service both at desk-side and via remote tools. Follow relevant Standard Operating Procedures (SOPs), work instructions, and previously completed tickets to provide helpdesk-side support related to computer systems, hardware, or software.
• Monitor the IT Service Desk tickets queue, categorize incoming incident tickets or create tickets in the ticketing system from, chat, emails, or walk-ups.
• Identify and write useful tier-1 knowledge base articles.
• Consistently set/reset customer's expectations on timeframe to complete the task or fix.
• Research and identify solutions to software and hardware issues related to specialty lab equipment.

Required Skills/Experiences

• Bachelor's degree in IT or related field (or equivalent experience).
• Excellent written and oral communication skills
• Up to two years of experience as a desktop engineer in an enterprise environment, including troubleshooting of laptops and desktops, software and peripherals.
• Basic understanding and troubleshooting skills of Windows 10, and 11, Office 365 suite administration, Active Directory (both on-site and remote).
• SharePoint and Egnyte knowledge , Zoom and other collaboration systems.
• Basic troubleshooting Mac OS.
• Aptitude in OS repairs, spy ware and virus removal, hardware, upgrades, and troubleshooting.
• General understanding of basic LAN/WAN technologies.
• Ability to learn and apply general knowledge and skills that are related to one or more formally recognized functions within the organization:
  • a. LAN/WAN technologies
  • b. OS Repairs
  • c. Spyware and virus removal
  • d. Hardware
• Strong troubleshooting skills related to maintaining PCs connected to laboratory instruments preferred.
• Prior experience in IT within Research & Development function preferred.
• Good customer service skills to assist clients and customers.
• Good communication skills, including the ability to communicate technical concepts to a non-technical audience, express information to individuals or groups effectively.
• Good writing skills, including the ability to document computer related training.
• Good problem-solving skills, including the ability to identify problems and determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
• Good attention to detail.
• Responsiveness and punctuality are key to this position.
   

All your information will be kept confidential according to EEO guidelines.