It Support Specialist

The IT Support Specialist monitors and maintains the Company's computer systems, installs, and configures hardware and software, and solves technical problems. This position reports directly to the IT Manager.

Key Roles and Responsibilities:

• Provide daily support for computer network users.
• Oversee the daily performance of computer systems.
• Answer Help Desk calls (including after-hours in case of urgent issues) and e-mails regarding the computer network and communication systems.
• Maintain record of IT issues, status and remedial actions taken.
• Maintain updates for all server and desktop environments.
• Troubleshoots and configures company hardware and software, including mobile devices.
• Coordinates ordering of IT equipment.
• Setting up equipment for employee use, including peripherals such as printers.
• Train users in the proper use of hardware and software.
• Coordinate repairs of hardware or software with vendors.
• Replace malfunctioning and damaged hardware and ensure secure disposal of old equipment.
• Setting up accounts, e-mails and assist in all password-related issues.
• Maintain IT asset inventory and recommend improvements and upgrades.
• Other duties as assigned.

Expectations:

• IT technical issues resolved in a timely manner and status updates communicated to end users.
• IT equipment for new hires ready and installed in a timely manner.
• Ensure regular maintenance of existing hardware and computer systems and ordering of new equipment.
• Be available and supportive to employees that have technical issues or questions.
• Assist in roll out of new applications or operating systems.

Job Qualifications:

• Bachelor's Degree in MIS, Computer Science, Computer Engineering, related field, or equivalent experience.
• Established customer-service skills.
• Basic understanding of PC hardware configurations, Microsoft Windows Desktop & Server operating systems, Office 365, and networking concepts.