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Form of workJob Description
GENERAL DUTIES
Oversee and understand all software platforms utilized by the agency. Collaborates with department supervisors to render the best operational outcomes of the departments. Embrace and practice the Vision, Mission, and Philosophy of Royal Care and contribute to the success of the organization in our community. Foster quality measures projects and promote the best evidence-based practice.
JOB RESPONSIBILITIES
*Responsibilities may include additional tasks according to the needs of the department and the organization*
· Maintain knowledge base articles and support documentation for software products
· Train and oversee company Software and platforms to ensure efficient use and reporting.
· Remaining well cognizant of new products and technologies that can be used to improve the company’s services.
· Provided technical assistance, solving customer service inquiries, and troubleshot hardware and software issues
· Present reports on the company’s technology status, goals, and/or progress.
· Analyze support metrics to identify trends and areas for improvement and present findings and recommendations to senior management
· Collaborate with cross-functional teams to identify and resolve technical issues and improve software products.
· Partner with the executive committee to align technology goals to other departmental and organizational objectives.
QUALIFICATIONS
· Bachelor's degree in computer science, information technology, or a related field
· 5+ years of experience in Software and Technology support, with at least 2 years in a supervisory role
· Strong technical skills in Software and hardware troubleshooting, installation, and configuration
· Familiarity with Windows and Mac operating systems
· Experience with customer support ticketing systems and performance metrics
· Excellent leadership and team management skills
· Strong problem-solving and critical-thinking abilities
· Excellent verbal and written communication skills
· Ability to work independently and as part of a team.
· Experience working with HHAExchange, Salesforce or related platforms highly preferred.
Royal Care’s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient’s quality of life.
