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Form of workJob Description
Description
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Seeking a confident, self-starter to assist our technology department in keeping our nationally based Architecture & Engineering firm running. The IT Support Specialist candidate we seek must be highly motivated, able to handle multiple tasks efficiently, and detail-oriented. Individuals must also have strong organizational and prioritizing skills. The technology staff at APD works closely in a team-based environment to provide solutions for our client-serving staff to operate efficiently. If you can manage your individual responsibilities while working together in a collaborative effort with others - you're the team member we are looking for!
Key Responsibilities
- Level 1 support position with direct interaction with internal architectural and engineering staff.
- Create, document, escalate, and resolve internal issues and problems within our networking environment courteously and professionally.
- Monitor assigned tickets and tasks and provide service or escalation as necessary.
- Provide desktop, server, and network support (including administering and maintaining end-user accounts, password resets/unlocks, email setup and support, and software installations).
- Deliver technical support over the phone and in person in our Victor, NY office.
- Perform remote and onsite maintenance and support services.
- May include standing, lifting to 50 lbs., bending, sitting, or twisting.
Skills, Knowledge and Expertise
Minimum Qualifications
- Bachelor’s Degree in Computer Science or a relevant field.
- Basic understanding of Office365, DNS, Firewalls, DHCP, Group Policy, Active Directory, the Internet, and mail flow.
- Working knowledge of computer and networking equipment.
- Proficient in Microsoft Windows and Office products.
- Extremely knowledgeable in troubleshooting and resolving workstation-based software issues.
- Ability to organize, multi-task, and manage & own issues through resolution.
Preferred Qualifications
- 2+ years of experience in computer support.
- Experience with HTML, PHP, VBA, and/or JavaScript.
- Working knowledge of remote access utilities, Linux systems, anti-virus systems, or Commvault backup solutions.
Benefits
A Great Place to Belong!
We know it...what makes APD truly great is our people.
And we appreciate them. We have a true team atmosphere, where we work to improve constantly.
APD was formed with a new vision of the future – powerful professional design and consulting services without the often-associated large company corporate bureaucracy. Managing partners are always open to suggestions to improve the office environment and processes. We support our staff with training and mentoring.
We are highly dedicated to our employees and invest in them from day one. We value happy employees – both personally and professionally. So around here, family comes first – we recognize that no one can give their best until their family is cared for.
If you desire to grow, be challenged, and be rewarded for your efforts, we invite you to consider a career with us.
APD offers a comprehensive benefits package, including health insurance, professional development, paid time off, 401(k), etc.
APD Engineering & Architecture, PLLC is an Equal Opportunity Employer.
APD Engineering & Architecture, PLLC is an Equal Opportunity Employer.
