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Form of workMonday through Friday 9:00a.m. - 5:30p.m.
Job SummaryWorks under general supervision of the Field Support Manager/Director. Provides primary support of hardware and software solutions deployed in various locations. Expertise to resolves user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for the Clinical Applications such as RIS, PACS, Dictation, and other Clinical Systems. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure.
Essential Duties and Responsibilities- Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
- Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled.
- Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
- Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete.
- Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
- Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
- Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies.
- Other duties and responsibilities as requested.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and Management retains the right to add or change duties at any time.
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