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Form of workJob Description
This is a remote position.
About us
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview
Focuses on core Microsoft products and platforms. Implements, administers, and
supports distributed systems. Works hands-on with Windows Server
(2012/2016/2019), MS Exchange (2010/2013/2016/2019) and virtualized
environments.
Primary Responsibilities
• Works tickets in order of priority and SLA from the Tier 2 ticket Queue.
• Uses time as effectively as possible to assess, plan and resolve Tier 2 issues.
• Communicates effectively with all necessary team members to resolve issues
in a timely manner.
• Resolves issues on site as needed or scheduled by the dispatcher.
• Works closely with teammates and customers to relay critical information to
and from technicians and customers.
• Follows all Standard Operating Procedures for position, function, and ICS.
• Performs miscellaneous job-related duties as assigned by the Technical Team
Lead.
• Follows development plan as outlined by leadership.
• Appropriately documents/updates all information for changes in an
infrastructure as changes are identified.
• Required to participate in on-call rotation per ICS’s On Call Coverage
Expectations for location(s) assigned.
Requirements
Skills and Experience
• Requires 3-5 years’ experience in a similar position.
• At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team
interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with
the ability to multi-task
Benefits
- Medical/Dental/Vision Insurance
- 401k with match
- Generous paid leave policies
- Life Insurance and Short-Term Disability coverage
- Performance-based incentive compensation
