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SalaryA lot of exciting things are happening at Boyum Barenscheer and we're looking for an IT Helpdesk Support Specialist to join the team!
Boyum Barenscheer is a Top 15 Twin Cities Accounting firm that love what we do – from tax and audit services to business advisory and outsourced accounting services. Located at three offices across the Twin Cities, we’re a group of individuals who genuinely care about our clients and each other. Our team is awesome and our clients are exceptional.
IT Helpdesk Support Specialist Summary:
The IT Helpdesk Support Specialist is responsible for providing technical assistance and support to Boyum Barenscheer's end users. You will diagnose and troubleshoot software and hardware issues, research software updates, and assist in firm-wide adoption of new technologies.
IT Helpdesk Support Specialist Responsibilities:
- Respond to requests for technical assistance via phone, email, or other communication channels.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain hardware and software systems, including workstations, printers, and other peripherals.
- Troubleshoot network connectivity issues, including LAN, WAN, and wireless networks.
- Log and track all customer interactions and issues in a helpdesk ticketing system.
- Escalate complex technical issues to senior technicians or other support teams as needed.
- Perform routine maintenance and upgrades to hardware and software systems.
IT Helpdesk Support Specialist Qualifications and Education:
- 2+ years of helpdesk experience required
- Possess a strong customer service mindset
- Strong Microsoft Office and O365 experience required
- Some local travel between our three Twin Cities offices is required
- Willingness to be on-call on an as needed basis
We offer a fun, business casual environment, competitive pay, and benefits including 401(k) with matching contributions, employer-paid health insurance (full-time only), generous Paid Time Off, and much more!
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Compensation package:
- Bonus opportunities
- Holiday pay
- Hourly pay
- Overtime pay
- Performance bonus
Experience level:
- 10 years
- 11+ years
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Work Location: In person
