It Support Specialist Ii - (Internal Title It Administrator Ii)

TITLE

IT Support Specialist II (internal title IT Administrator II)

WHAT YOU WILL ACHIEVE

As an IT Administrator II, you will be the primary internal IT technical support for our staff of around 115 employees. Your day-to-day will involve assisting employees with computer issues and ensuring staff are on/off boarded with care and diligence. The role provides great support, an opportunity to learn, and does not include any on-call responsibilities.  Addgene’s Headquarters is in Watertown, MA and boasts a modern office with up-to-date equipment. 

POSITION REPORTS TO

IT Administrator III

APPROXIMATE START DATE

ASAP

SALARY

$70,000-80,000K annually

LOCATION

This position allows a flexible hybrid schedule, with the onsite portion (preferably 3-4 days/week) working from our Watertown, Massachusetts Headquarters. Our beautiful office space has ample parking with a free shuttle from Harvard Square and is on multiple bus lines, with the cost of public transit covered by Addgene. Monday - Friday only, no after hours or weekends.

The Organization:

Addgene is a thriving non-profit life sciences organization that supports and accelerates important research and discovery for scientists all over the world . Since its founding in 2004, Addgene has grown and innovated in order to assist the research community by archiving and sharing useful research materials and resources (such as plasmid DNA samples, viral vectors, and recombinant antibodies) with scientists worldwide. Broad availability of these unique research materials promotes the advancement of research in a wide variety of disciplines, including cancer, heart disease, and neurodegenerative disorders, while increasing collaboration within the scientific community. Learn more here (https://youtu.be/c7J883VKY0I) from one of our founders, Melina Fan.

In joining our team as an “Addgenie”, you will work with multidisciplinary internal teams to help fulfill this mission, including scientists, software engineers and product developers, renowned customer support teams, marketing gurus, and business development professionals. Together, Addgenies create and enhance opportunities for research scientists to deposit their materials, find products and resources easily on our website, and receive unparalleled support in receiving and expertly using our materials in their own experiments.

The Role:

As the Addgene IT Administrator II, you will be the primary point of contact for our staff's technical support, including a mix of onsite and remote employees.

To Succeed in this role you will:

• On / off board staff in a timely, accurate, and complete manner.  This includes:

• Provisioning workstations (generally laptops -- healthy mix of Windows & Mac)

• User access (Directory services, email, chat, etc)

• Working closely with HR

• Take point on helpdesk tickets.  This includes resolving issues like:

• Workstation problems 

• VPN connectivity

• Software failures

• Problems with the phone system (VOIP)

• Problems printing

• Setting up peripherals such as docks

• Manage the audio / video systems

• We have dedicated appliances in each conference room

• Provide AV support for hybrid all staff meetings

• Supporting security tools like:

• Antivirus

• Password management

• Assist with managing a variety of platforms.  These include:

• Jumpcloud

• Jamf

• Google Workspace / Gmail

• Slack / Zoom

• Google Drive / Office 365 / Dropbox

• Jira

• Vonage

• ESET 

• 1Password

• Provide training for our staff on our software and tools 

• Keep our fleet of workstations up to date

• This includes periodically replacing systems

• Assist others in the Platform Engineering group with the management of a smattering of on-site servers.  (Replacing drives, etc)

• Automate daily tasks as needed

Job Qualifications

Candidates should be enthusiastic, self-motivated, organized individuals who want to be a part of Addgene’s mission.  

Skills 

• 3+ years IT experience*

• Networking (VOIP, VPN, cabling, wireless)

• Windows Active Directory, Azure AD or Jumpcloud experience (Jumpcloud would be ideal)*

• Windows OS & macOS

• Google Workspace

• Ability to work independently / minimal supervision

• Scripting (ex. powershell) would be a nice bonus

Competencies

• You have excellent problem-solving skills, and the tenacity and creativity to think through issues before escalating

• You are able to communicate thoughtfully and effectively in order to establish yourself as a trusted resource

• You have the innate desire to help others

• You are able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 25 lbs. unassisted), bending, standing, climbing or walking.

Life at Addgene:

Addgene prides itself on being a truly special place to work. We are an inclusive and welcoming group of people from many backgrounds and perspectives, and we believe in flexibility and strong work/life balance. Our staff are engaged in multiple professional development opportunities, and give the company their ideas and feedback regularly. We also never pass up an opportunity to have a little fun, whether it be popping popcorn for our outdoor movie night, dressing up as Schitt’s Creek characters for our Halloween costume contest, or sharing hilarious pictures of our fur babies on our Slack #pets channel. Whether you’re a bookworm, an athlete, or an interior design connoisseur, there’s a place for you to step away from your daily work and connect with your colleagues.

Addgene also provides very competitive benefits and continuously works to maintain an inclusive culture:

• Benefits for Full-Time Employees: Addgene puts its people first. We offer a comprehensive 100% company-paid benefit package that includes health, dental, life, short-term, and long-term disability insurance. In addition, employees are encouraged to participate in an individual 403(b)(7)-retirement account. The cost of public transportation is fully paid by the company.

• Part-Time Employees also enjoy benefits such as Pet Insurance, Onsite yoga classes, and yearly one on ones with a financial professional. Addgenies working 20 or more hours per week in a non-temporary capacity are automatically enrolled at a 3% deferral, and those working 4 or more days per week are eligible for a MBTA/ commuter rail pass.

• Diversity, Equity, and Inclusion at Addgene: Addgene is committed to creating and fostering a diverse, supportive, and inclusive working environment. All of our initiatives benefit from the diverse and open worldwide scientific community that we work with, and we believe that the best innovations and discoveries come from diverse teams. Addgene will continue to build these diverse teams, as well as continue to do the hard work of examining how Diversity, Equity and Inclusion can be meaningfully woven into our work life, foremost and always to combat bias of all kinds. We are looking forward to continuing to get to know and celebrate a variety of perspectives and backgrounds as we grow our teams; and in doing so, we will bring more scientists together to share their resources in order to change the world.

Addgene is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, national origin, sex, ancestry, sexual orientation, genetic information, gender identity, active military or veteran status, age, handicap, or any other characteristic protected by Federal, State or Local law.

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