It Support Specialist

Company Description

Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation.

Job Description

Ensure IT infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations while remaining fully aligned to IT Policies.

• Configure, deploy, maintain, troubleshoot, and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (including Wifi) and other computer and telecommunications equipment.
• Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
• Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new workplace setups.
• Carry out basic systems operation duties requiring local hands and eyes support, including back-up management, supervised server restarts, LAN patching, and cabinet management.
• Contribute to project teams in the improvement of current IT services and development and delivery of new IT services.
• Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees while supporting the business plans.
• Share acquired knowledge with colleagues through formal documentation and communications sessions.
• To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
• Ensure that company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
• As a member of the global IT community, you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.
• IT consists of geographically dispersed teams and therefore all roles include working with remote and cross-cultural teams.

Qualifications

• Experience: 3-5 years IT Infrastructure Experience is required.
• Education: AS or BS degree in relative areas or equivalent experience required.
• Experience with Windows Desktop Operating Systems, Microsoft Active Directory, Azure Active Directory, and Microsoft Intune is essential.
• Must have working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the Veranova environment.
• Must have experience with technical implementations and a solid understanding of Microsoft and networking technologies.
• Holder of a recognized IT qualification or has significant IT experience is essential.
• Must be fluent (both verbal and written) in the language(s) where the role is based.
• Awareness of ITIL principles is preferred.

Key Competencies

• Building Collaborative Relationships - Identifying opportunities and taking action to build strategic relationships between one's areas, teams, departments, units, or organizations including customers, to help achieve business goals.
• Building Self-Insight - Demonstrating an awareness of own strengths and development needs as well as the impact of own behavior on others; modifying behavior based on self-awareness to improve impact.
• Coaching & Developing Self & Others - Providing and welcoming feedback, instruction, and development guidance to help self and others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities.
• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing Work (includes Time Management) - Effectively managing one's time and resources to ensure that work is completed efficiently.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.