It Support Specialist I

Please apply through the Town’s website at www.falmouthma.gov/723/Current-Job-Openings

The Town of Falmouth IT Department has recently been restructured, and we are currently recruiting team-oriented IT professionals for three full-time positions ranging from Tier 1/entry-level to Tier 3-level.  The IT Support Specialist I is a Tier 1/entry-level position with opportunities for professional development and advancement within the department.  The IT Support Specialist I works 40 hours per week, Monday through Friday, 8 a.m. to 4:30 p.m. with occasional opportunities for overtime to assist with off-hour scheduled maintenance and emergencies.  
The primary function of the IT Support Specialist I position is to provide basic (Tier 1) technical support for systems, software, and end users in all Town departments, with a focus on non-public safety departments.  This includes triaging, troubleshooting, diagnosing, resolving, and documenting problems for Town employees regarding software, hardware, applications, systems, networking, and infrastructure and referring more advanced issues to the IT Support Specialist II.  Other duties include but are not limited to onboarding and offboarding end users, including workstation and Town cell phone set ups, and maintaining and installing Information Systems hardware and software.  The IT Support Specialist I also processes the invoices for the IT department, provides and demonstrates training material and resources to Town employees, provides content changes for the Town website, and performs other duties in support of IT department goals.  This position travels to offsite Town departments to perform these functions as required.
The ideal candidate can work independently but enjoys being part of a team and contributing to the goals of the IT department.  The successful applicant has excellent customer service skills and is a patient problem solver with an interest in advancing his/her professional knowledge, skills, and abilities.  
Minimum requirements include a high school diploma or equivalent, associate degree and/or relevant certifications in a related field preferred, and a minimum of one year of relevant experience; or any equivalent combination of education, training or experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position.  Must possess a valid driver’s license and successfully pass a comprehensive background check. 
Starting Wage: Step 1 ($28.04/hour) - Step 3 ($29.98/hour), commensurate with qualifications and experience, with room to grow along the 10-step pay scale.  Comprehensive benefits.  

Preference Date to Apply: Monday, February 5, 2024 by 4:30 pm. The position will remain open until filled, but candidates who apply by the preferred date and time will be given preference over later applications.  It is preferred that a cover letter and resume be uploaded with the application.

The Town of Falmouth is proud to be an EEO/AA employer.