It Support Specialist-Alpharetta, Atlanta, Columbus, Lagrange Ga Or Chattanooga Tn

Deeply Rooted to Serve

Led by the values and mission of the organization, theIT Support Specialist provides technical assistance, trouble shooting, and support to end users regarding computers, hardware, software, networks, and other IT-related issues to ensure smooth and efficient functioning and to resolve technical issues.

*** THIS POSITION INCLUDES A SIGNING BONUS ***

Work Performed

• Provide technical assistance through various channels such as phone, email, chat, or in-person. Manage help desk tickets efficiently and run diagnostics.
• Identify and resolve technical problems related to hardware, software, networks, and other IT infrastructure components. This may involve diagnosing and repairing hardware failures, resolving software conflicts, troubleshooting network connectivity issues, and identifying and resolving security vulnerabilities. Office 365 Suite and Windows 10/11 devices.
• Assist with VoIP phone systems.
• Assist with maintenance such as system updates and patches, and upgrades to ensure systems and networks are up-to-date and secure. May manage and monitor system backups, antivirus software, and other security measures.
• Maintain accurate records of IT support activities and solutions.
• Assist with data migration projects and new acquisition integration projects when necessary.
• Provide excellent customer service, following up on employees to ensure issues are resolved.
• Escalate when needed.
• Install, configure, and repair computer hardware and software.

Qualifications

• Microsoft Certification designation is preferred
• Alpharetta, Atlanta, Columbus, LaGrange GA, or Chattanooga TN location preferred
• 1+ years experience working in a help desk environment
• Ability to remotely troubleshoot and resolve issues for a widely disbursed user base
• Ability to work independently and to resourcefully find solutions to challenging situations
• Flexibility to work a variety of shifts with minimal notice
• Proficiency in Windows, Microsoft 365, and RMM/MDM Tools
• Excellent oral and written communication skills
• Detail oriented in order to keep accurate notes on open tickets
• Highly organized to keep tickets organized
• Ability to diagnose and resolve basic computer technical issues

About Us

Oakbridge Insurance Agency is a new kind of insurance and risk management agency with the mission to transform and elevate the way business is done in our industry.

For over 100 years, the founding firms of Oakbridge worked alongside each other in small towns and cities throughout the Southeast, cultivating similar company cultures and best practices, and earning each other's respect in the industry. They envisioned a way to impact the future of insurance and formed Oakbridge Insurance Agency on January 1, 2021. Since forging this different path, we are proud to have added additional partners to Oakbridge who reflect our vision, demonstrate our core values, and share our commitment to doing what is right for our friends and neighbors.

Our most important asset is our people. We offer a friendly and flexible work environment and offer first-class benefits to meet the needs of you and your family. Benefits include a 401k plan with immediate participation, company match, and immediate 100% vesting. Company-paid benefits include life insurance and short- and long-term disability. We have a strong health insurance plan and many supplemental, voluntary offerings.

Oakbridge Insurance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Oakbridge Insurance makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For more information visit our website

Deeply Rooted Insurance Agency | Oakbridge Insurance - Oakbridge Insurance