Food, Beverage, And Retail Manager

Description
Reports to: Director of Revenue Operations
Compensation and Benefits: Salaried exempt position between $65,000 - $75,000 / year + bonus potential of approximately 5-10%. Medical benefits (medical, dental, vision, and more,) 120 vacation hours, 401(k) + matching after 6 months. Position is located in Seattle, WA, and is on-site.
Position Summary: The Food, Beverage, and Retail Manager oversees all short- and long-term strategy to ensure that that Argosy Cruises' food, beverage, retail, and experience upgrade offerings are worthy of a top tier attraction. They bring all on-premise revenue programs in line with Argosy's financial goals, strategic initiatives, values, and brand image. They focus on using key metrics to drive sales, meet annual food & beverage, retail, and experience upgrade goals, while identifying opportunities for growth. Simultaneously, they oversee cost control by setting inventory level strategies, monitoring costs, and designing efficient service systems.
Essential Job Functions:

• Create food & beverage menus, including public cruises, special events, private events, and adjustments for changes in season and product availability
• Set pricing for all products and monitor profit margins
• Conduct all food, beverage, and Retail purchasing and reconciliation
• Develop, manage, and evaluate the performance of experience upgrade programs
• Monitor revenue and inventory and report to company leadership
• Regularly analyze sales data to inform future menu decisions, evaluate service standards, contribute to company product development, and more.
• Develop annual retail merchandise strategy across all products
• Develop e-commerce strategy and manage execution
• Contribute to the development of annual department budget, including long-term planning of expenses for major improvement projects
• Serve as the point of contact for Accounting on food, beverage, or retail-related questions
• Ensure that all food & beverage programs adhere to food safety standards and liquor control board requirements
• Identify new opportunities for revenue growth and participate in product development cycles
• Build and manage vendor relationships and contracts, including distributors/wholesalers, local producers, and equipment technicians.
• Forecast market trends & conduct market research to determine best product mix
• Conduct annual competitor analysis
• Develop beverage and Retail promotional strategies
• Fulfill F&B Operations Coordinator duties as needed

Requirements
Job Required Qualifications

• Bachelor's Degree in related field or equivalent experience
• 3-5 years of experience in food and beverage or retail & merchandising or hospitality management or related field
• Current Washington State Food Handlers Card and MAST 12 Permit (or able to attain)
• Valid driver's license
• Analytical mindset
• Willing to learn booking systems and marketing platforms.
• Reporting - Comfortable building reports and analyzing data. Knowledge of pivot tables, formulas, charts, and shortcuts in Excel.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and systems.
• Administration and Management - Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Negotiation - Bringing others together and finding acceptable solutions to issues held by multiple parties.
• Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense

Preferred Qualifications:

• Bachelor's degree in Retail Management, Marketing, Hospitality Management or related degree
• Experience launching and evaluating new programs or initiatives
• Experience working with vendors & hands-on buying experience
• Experience managing inventory
• Knowledge of alcoholic beverages including spirits, beer, and wine
• Experience with food or beverage service in nontraditional settings, such as on vessels, in which space and other constraints provide unique challenges
• Basic knowledge of beverage systems (keg systems, soda dispensing systems, dish sanitizers)
• Knowledge and understanding of consumer behavior as it relates to merchandising, pricing and buying
• Experience with POS systems like Revel and utilizing them for reporting and inventory management
• Experience with e-commerce platforms such as Shopify
• Current Certified Food Protection Manager certification

Physical Requirements And Work Environment:

• Must be able to sit for long periods of time
• Must be able to operate computers and look at screens for long periods of time
• Must be able to occasionally lift and carry up to 50 pounds
• Must be able to be on boats.
• Must be able to occasionally navigate piers, docks, vessel decks, ramps and unpaved paths

Argosy Cruises is an Equal Opportunity Employer