It Support Specialist

Pay Grade: K

Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

Under general supervision, the IT Support Specialist delivers ongoing IT assistance to system users through telephone, help desk, or on-site visits. Plays a key role in the procurement, setup, installation, maintenance, and security of all computer systems and network components. Proficiency in troubleshooting network anomalies and guiding end users through issues is crucial for this role. Ensures the installation and maintenance of high-quality network components and computer systems, all while delivering exceptional customer service and serving 13 counties within North Central Health District.
Primary Duties & Responsibilities:
- Provide technical support and assistance to end-users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
- Install, configure, and maintain computer systems, hardware, and software for optimal performance.
- Respond to help desk requests and provide technical support via phone, email, or in person.
- Collaborate with IT team members and other departments to ensure the effective delivery of IT services.
- Assist in the development and implementation of IT policies and procedures.
- Provide training and support to end-users on IT-related topics.
- Ensure compliance with relevant laws, regulations, and policies related to IT security and data protection.
- Procure new equipment as needed, including researching options, obtaining quotes, and coordinating purchases with vendors.
- Perform routine maintenance and updates on IT systems and equipment.
- Manage and maintain the IT help desk ticketing system.
- Administer user accounts and permission in Active DirectoryBachelor's degree in a related field from an accredited college or university AND One year of related experience
OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience
OR One year of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.The Georgia Department of Public Health commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email you request to DPH-HR@dph.ga.gov by the closing date of this announcement.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.Employment Type: Full Time Salaried